FCVic’s Digital Transformation Roadmap is progressing well across all three streams of work, in partnership with the Financial Counsellors’ Association of NSW and Infoxchange. Here’s where the project stands, and how you’ll be able to join the online or in-person launch at our 2026 Conference.

An update on FCVic’s Digital Transformation Roadmap project, including recent sector consultations, technology and AI workshops, and the next steps towards developing a digital transformation framework and ethical AI guidelines for financial counselling.

Read this month’s update from FCVic Projects Coordinator, Georgina Molloy, on the progress of the Digital Transformation Roadmap project, funded through the Financial Counselling Industry Fund’s Innovation Grant 2025 round. The update outlines early consultation findings, agency engagement across Victoria and NSW, and the next phase of workshops exploring technology systems and organisational approaches to AI.

FCVic’s Digital Transformation Roadmap project is now underway, with sector consultation commencing in February 2026 through member and agency surveys across Victoria and NSW, delivered in partnership with Infoxchange and the Financial Counsellors’ Association of NSW. Insights gathered will inform practical recommendations to support agencies to modernise systems and respond to emerging opportunities and risks, including the use of artificial intelligence.

FCVic is launching the Digital Transformation Roadmap Project to help modernise systems and prepare the financial counselling sector for emerging technologies, including AI. Learn how this initiative will deliver practical tools, ethical frameworks, and a clear path for digital transformation.