Our work
Specific project initiatives provide FCVic with the opportunity to explore, develop and communicate how financial counselling supports community wellbeing.
Our approach reflects the way financial counsellors work. Our work is person-centred and responsive to need. Being curious, we seek to understand what works and what doesn’t for our partner organisations, their workforces and communities. We respond to what we learn and include the voices of all participants – financial counsellors, other service workers, agencies and clients. Together, we create new tools that help our sector to connect and communicate with diverse groups and services.
Some of the areas our work spans across include:
Latest:
Projects Update: Digital Transformation Roadmap
FCVic’s Digital Transformation Roadmap project is now underway, with sector consultation commencing in February 2026 through member and agency surveys across Victoria and NSW, delivered in partnership with Infoxchange and the Financial Counsellors’ Association of NSW. Insights gathered will inform practical recommendations to support agencies to modernise systems and respond to emerging opportunities and risks, including the use of artificial intelligence.
- Published:
- Topics: Member news, Our Work
Investing in Financial Counselling — A Smarter Path to Early Intervention and Economic Strength
FCVic’s 2026–27 Budget Submission urges a 10-year plan to quadruple financial counselling investment, tackling cost-of-living pressures and building resilience.
- Published:
- Topics: Campaigning and Systemic Advocacy, Member news, Our Work
Launch of ‘Growing Financial Counselling in Victoria: the Next 10 Years’
FCVic has launched the Victorian Workforce Strategy and report series, Growing Financial Counselling in Victoria: the Next 10 Years, at the FCVic 2025 Conference. This landmark strategy outlines a roadmap for the financial counselling sector over the next decade, supported by evidence-based research, caseload guidelines, and analysis of the economic benefits of financial counselling. Explore the full report series and join us in shaping a sustainable, skilled, and supported workforce for Victoria.
- Published:
- Topics: Member news, Our Work, Worker Wellbeing
Projects Update: Digital Transformation Roadmap
FCVic is launching the Digital Transformation Roadmap Project to help modernise systems and prepare the financial counselling sector for emerging technologies, including AI. Learn how this initiative will deliver practical tools, ethical frameworks, and a clear path for digital transformation.
- Published:
- Topics: Member news, Our Work
Disaster Recovery Update: Supporting Communities in Preparedness
FCVic partners with multicultural organisations across Victoria to deliver disaster preparedness workshops and attends a statewide emergency briefing ahead of the high-risk season.
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- Topics: Disaster Recovery, Member news, Our Work