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Owners Corporation: Practical Steps for Financial Counsellors

  • 2 hrs
  • 1 CPD points
  • Technical
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More than four million people live in Owners Corporation communities across Australia, representing 16% of our population (Australasian Strata Insights Report 2022).

Trang Chau (senior solicitor), Nathan Dorman, (Solicitor) at Mortgage Stress Victoria and Lody Stewart, (Strategy Advocacy Lead) at FCA, have presented on Owners Corporation debt (Strata Debts): Practical Steps for Financial Counsellors. They have covered both what the problem is with Owners Corporation debt, how the courts are used to recover debt and provide case studies to illustrate the practical steps that you can take to help a client with Owners Corporation debt and when to refer your client for legal assistance or make complaints. Lody has addressed the current advocacy that consumer groups are undertaking with the Victorian government, and how you can contribute to helping achieve change.

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Insurance Fundamentals: Navigating Claims, Climate Disasters, and Consumer Rights

  • 2-3 hrs
  • 1 CPD points
  • Technical, Skills
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This session was designed to help clients navigate the complexities of general insurance, with a special focus on home insurance and climate-related disasters. Presenters have explored insurance contracts, laws and policies governing cover, the progress of insurance claims, common disputes and expert reports.

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Understanding Addiction: Clinical Perspectives and Effective Strategies

  • 2-3 hrs
  • 1 CPD points
  • Skills
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This session has explored the psychology and clinical understanding of addictions to assist us in better understanding clients presenting with gambling or AOD addictions. Ruben has explained about the neuroscientific aspects of addiction and what you can do within your role to respond supportively and with confidence.

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Staying Connected: Understanding Telco Regulations and the new Telecommunications Standards

  • 2-3 hrs
  • 1 CPD points
  • Technical, Skills
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In this session, presenters have explained the Telco Regulation and how to incorporate them into your client advocacy. They have also covered the updated telecommunications standards that came into effect in 2024, with a focus on applying them in practice. The session had some hands-on hypothetical case study, drawing on Consumer Action’s experience with the Telco regulations.

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Gambling – Working with affected others

  • 2-2.5 hrs
  • 1 CPD points
  • Technical, Skills
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The gambling of a person can have an immense impact on the life and wellbeing of family members. In this session presenters have looked at the psychological and financial impact on affected others and discuss how you as a financial counsellor can best support affected others. Presenters have also discussed what is effective engagement and what are appropriate referrals? How can we best advocate for affected others?

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Working with people with a disability – NDIS and Consumer law

  • 2-3 hrs
  • 1 CPD points
  • Technical
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In this session recording, the presenters have explored the intersection of the National Disability Insurance Scheme (NDIS) and Consumer Law. Through practical case studies, they have identified the key issues and explore strategies to help you assert consumer rights when engaging with NDIS service providers.

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Dealing with Tough Stuff

  • 2-3 hrs
  • 1 CPD points
  • Skills
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During this workshop we explored helpful and practical strategies to deal with difficult situations and difficult people. We all face challenging interactions from time to time and in this session Petris has explained these situations in more detail and looked at ways to manage ourselves effectively, remain calm and energised throughout the day regardless of what comes your way.

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Sheriff’s Office Victoria – Points of Contact 2025

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This resource provides contact details of sheriff’s officers for use by financial counsellors and community lawyers.

Where there is a sheriff’s officer who has contacted a client, or you are seeking sheriffs to consider follow up action you can contact the respective region where your client lives. When emailing a request, please provide full client details and an authority to act.

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2024 year in review

  • 2-3 hrs
  • 1 CPD points
  • Technical, Skills
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In this session presenters have discussed the changes throughout 2024, such as AFCA’s approach to Responsible Lending, changes within scams, Buy Now Pay Later reforms and the new telecommunications standard.

This session’s main aim was to refresh participants on the changes and help them understand how they have affected the practice of Financial Counselling in 2024.

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Unfair contracts

  • 2.5 hrs
  • 1 CPD points
  • Technical, Skills
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This session has focused on unfair contracts and the companies that sign up clients to these agreements. The presenter has examine consumers’ difficulties and discussed the laws and safeguards that apply to them. Using a case study format, team has explored problems, rights, and options.

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