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Including Gambling regulators in client and systemic advocacy

  • 2-3 hrs
  • 1 CPD points
  • Technical, Skills
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The National and State Gambling regulators have jurisdiction and the ability to impact on gambling harm in our community.  As financial counsellors we can learn about the various regulators, their limitations and abilities and how to use a regulator to create systemic change, as well as individual client impacts.

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The Neurodivergent Toolkit

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A guide for agencies, financial counsellors and community sector workers on supporting your neurodiverse staff and clients. This resource was written and developed by financial counsellor, Amy Wolter.

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Understanding the legal landscape of Owner’s Corporations

  • 2 hrs
  • 1 CPD points
  • Technical
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In this session, the presenter has explained how owner’s corporations operate within their legal context. Also, explored the Owner’s rights regarding hardship, forced bankruptcies and the lack of hardship options.

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2023: the Year in Review

  • 1-2 hrs
  • 1 CPD points
  • Technical, Skills
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This year has seen changes across a few regulatory frameworks that underpin financial counselling practice (eg. Banking Codes of Practice; Buy Now Pay Later). This session has covered those changes, contrasting the new regulatory environment with the old, and exploring their impact

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Centrelink entitlements for parents

  • 2-3 hrs
  • 1 CPD points
  • Technical
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In this session, the presenter has looked at the different payment types available to parents, with a focus on issues clients are commonly presenting with.

Entitlements include Family Tax Benefit and parenting payments as well as Child Care Subsidy. Learn how to dispute the percentage of care for family tax benefit what this involves and what Centrelink entitlements single parents have.

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Gambling and criminal law referrals

  • 2-3 hrs
  • 1 CPD points
  • Technical, Skills, Ethics
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In this session presenters have explained that Gambling and legal issues can often co-occur and include the following:

  • Forged signatures to increase credit card limits;
  • Sale of items that didn’t belong to the client;
  • Stealing from the employer or provision
  • Incorrect information to credit providers.

When is a gambler’s help financial counselling case a legal case and what are our legal and ethical boundaries?

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Payday Loans & Consumer Leases: the New Framework

  • 2 hrs
  • 1 CPD points
  • Technical, Skills
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Changes to the regulatory frameworks of Payday Loans and Consumer Leases are due to come into force in June 2023. This session has explored the impact of these changes on your work as a financial counsellor. Also, an interactive case study has been used during the session.

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Telephone financial counselling skills – using an interpreter

  • 2-3 hrs
  • 1 CPD points
  • Technical, Skills
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The Telephone Counselling Skills training program has been developed to provide FCs with a framework to work effectively in assisting clients over the phone. In this session, presenters have focused on using a telephone interpreting service. Using an interpreter while dealing with a client over the telephone requires a particular set of skills. This session was an interactive workshop designed for the development of these skills.

The session was delivered by a senior Consumer Action financial counsellor, who has extensive experience working with interpreters on the National Debt Helpline.

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Lapse and relapse when working with people affected by gambling harm

  • 2-3 hrs
  • 1 CPD points
  • Technical, Skills
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This session has drawn attention to the different stages of addiction and what might trigger clients to lapse and relapse. The presenters have identified the differences between lapse and relapse and discussed effective FC case work when working with clients in various stages. Further to that they have looked at the impact the lapse and relapse of a client can have on the practitioner and their sense of efficacy and achievement within their role.

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Case Support, Insurance Brokers and Small Business in Disaster Recovery

  • 1-2 hrs
  • 1 CPD points
  • Technical, Skills
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This session was divided into a few sections: The first presenter discussed the Case Support role funded to support clients recovering from a disaster.

In the second presentation, participants learned about the Insurance Brokers Code and the role of the IBCCC (Insurance Brokers Code Compliance Committee) in addressing reported breaches. The discussion also covered the role of insurance brokers in providing appropriate insurance products for clients and support to them following a disaster event.

In the third presentation, participants received an overview of the types of (and limitations of) insurance available to small businesses that may be applicable in the event of a disaster; and explored the legal aspects of complex cases and claims.

Participants have also received an update on the Partners in Wellbeing /Small Business program, and how it relates to small businesses affected by flood, and a summary of FCVic resources available to assist financial counsellors assisting small businesses.

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Welcome back

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