CPD Library
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Who are the debt vultures?
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find out about debt vultures, with a special focus on new products and business models, and companies that charge to support with the bankruptcy process. This session has not covered Part IX Debt Agreements.
Upon completion of this recording you will be able to:
1-Design strategies to deal with companies that charge for bankruptcy support
2-Identify and deal with new players and business models in the debt vulture industry
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Judgment Debts and Enforcement
Centrelink Overpayments
- 2 hrs
- 1 CPD points
- Technical
The impact of Centrelink debts on people experiencing financial hardship cannot be overstated. Some of the most vulnerable people in our communities – reliant on social security payments to barely make ends meet, if at all – are pushed to their limit when Centrelink starts recovering an overpayment.
In this session recording presenters have given an overview of Centrelink debts, the circumstances in which they arise, and the options available for appealing or addressing an overpayment.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
FCVic Conference 2022, Breakout sessions presentation slides
- 1-2 hrs
- Technical, Skills, Ethics
In this course you will find the breakout session slides for 2022 FCVic conference.
Disability Support Pension- Social Security Rights Victoria
Understanding the carer experience – Carers Victoria
Getting the most out of supervision for supervisees- Jane Wexler
Motivational Interviewing (Introduction and Advanced)- Kevan Myers
Financial administration, how does it work?- States Trustees
Difficult Conversations- Renee Lim
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Elder Abuse, Professional Supervision, Professional Supervision, Social Security and Centrelink
Controversial Referrals – Referring to fee for service providers
- 2 hrs
- 1 CPD points
- Skills, Ethics
Referrals are at the very core of every financial counsellor’s work. Are there things to consider, particularly when we refer to fee for service providers? The professional standards committee will be releasing a ‘client referrals checklist’ to assist financial counsellors and their clients when making referrals.
The checklist forms the basis of this PD session with attention being drawn to
1. Fees and charges
2. How money gets paid out
3. Impact of potential lump sum payment on individual clients and
4. Referral processes for the client
5. How to choose which providers you could include in your referral recommendations.
The training session was very interactive with couple of case work scenarios.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Client Support and Resources
Retirement Village Contracts
- 2-3 hrs
- 1 CPD points
- Skills
Often people think that retirement villages are aged care facilities and therefore are regulated under the Aged Care Act. But this is not the case. Retirement villages are separate to aged care facilities and are regulated under the Retirement Villages Act only which does not provide the same protections as the Aged Care Act.
This session recording will have a closer look at the differences and the challenges that come with that for consumers.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Debt Collection: Guidelines, Processes and On-Sold Debt
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find information about debt collection with a special focus on on-sold debt. The session was delivered by CALC and based on using a case study from CALC’s casework in this area.
Learning outcomes:
- Identify and apply debt collection guidelines
- Design strategies for getting compensation for bad behaviours by debt collectors
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording