CPD Library
Browse our library of CPD resources.
Search
Keywords
Topics
CPD type
Filter search results
Search
Keywords
Topics
CPD type
Scams: Will they ever stop?
- 2-3 hrs
- 1 CPD points
- Skills
After the very successful delivery of Scams training run by Consumer Action and Scamwatch in February 2023, we are continuing to explore the issue using case studies designed around different types of scams.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Sustaining yourself in a caring profession – FC wellbeing
- 2-3 hrs
- 1 CPD points
- Skills, Ethics
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? During this session, Robyn has shared the ways you can improve your own well-being and strategies to sustain yourself within a caring profession in the long run. Robyn has focused on a strength-based approach and has provided an opportunity to get familiar with the Virtue in Action (VIA) Framework allowing everyone to identify your own strengths and how to apply those to your professional and personal life.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
Disaster and Community Recovery workshop
- 2 hrs
- 1 CPD points
- Skills
This session was designed for FCs currently working in Disaster Recovery or with an interest in learning more about community leadership and mobilisation in disaster recovery efforts. The presentation included interactive activities, where attendees have the opportunity to ask questions and get hands on, applying community development, disaster recovery and public health concepts to real life examples and consider how these may apply to experiences in their own practice.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Issue Spotting: Consumer Law, Credit Law & Debt Enforcement
- 1 hrs
- Technical, Skills
This session was a refresher for Financial Counsellors with all levels of casework experience. CALC presenters have run some practical exercises in identifying issues embedded in a complex case study. There was extensive and interactive discussion about the variety of approaches to dealing with bread-and-butter financial counselling work in Consumer Law, Credit Law and Debt Enforcement.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Consumer Law, Credit Law
Gambling – Working with affected others
- 2-3 hrs
- Skills
The gambling of a person can have an immense impact on the life and well-being of family members. This session has looked at the psychological impact on affected others and discussed how you as a financial counsellor can best support affected others. What is effective engagement and what are appropriate referrals? How can we best advocate for affected others?
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Gambling related harm
Separation and property settlement
- 2-3 hrs
- 1 CPD points
- Skills
Separation is one of the most challenging times in people’s life’s. The session was focused on supporting clients who are separating from their partners. The presenter has provided an overview of the family law system and continues with a particular focus on property settlement and the intersection of credit law and family law.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Family Law
House Foreclosures
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Mortgage stress is an ongoing issue which the sector continues to see. Beyond mortgage stress, there is a point when your clients are facing foreclosure on their homes. This training session has covered these situations, what to expect in terms of processes, how Consumer Action approaches this and managing your client’s expectations.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Centrelink – Age pension and assets
- 1-1.5 hrs
- 1 CPD points
- Technical
In this session, the presenter has focused on the age pension and health care card including how they interlink. We have also explored how superannuation and the age pension affect each other.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Credit Reporting: Refresh your Skills
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Refresh your knowledge of this central area of financial counselling practice. After a brief recap of the legal landscape, presenters dive into a complex case study to help test knowledge and tease out advocacy strategies.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Recovery Assistance Program
- 1 hrs
- Technical, Skills
This session was targeted at Financial counsellors working in Gamblers Help Programs with access to RAP Funding. What is RAP and what are the Foundation guidelines for RAP?
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Gambling related harm