CPD Library
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Taking insurance issues to AFCA and the GICGC
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find that AFCA has presented their processes for assessing disaster-related insurance applications and discussed some relevant determinations, to assist Financial Counsellors in crafting effective applications.
The GICGC presenters have discussed their process of triaging and assessing Code breaches, what this achieves for the consumer, and the other monitoring work undertaken to improve subscriber practices.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes, Insurance
Gambling 101 e-Learning for Financial Counsellors
- 2 hrs
- 2 CPD points
- Technical, Skills
This e-Learning will cover the foundation skills required when working with people directly affected by gambling. It is designed for generalist financial counsellors interested in upskilling or refreshing their knowledge in this area.
Upon completion of this e-Learning, you will be able to:
- Better understan the Australian gambling environment
- Differentiate between different forms of gambling and identify them in client statements and conversations
- Identify the different stages of change and apply them to a clients situation
- Confidently and gently start a conversation around gambling with clients
- Identify suitable income and asset protection strategies for people directly affected by gambling harm
- Utilise new vocabulary when it comes to advocating for your clients
- Advise clients more effectively on gambling self-exclusion options and make appropriate referrals.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Gambling related harm
AFCA’s jurisdiction: What’s in, what’s out and where to next?
- 1-2 hrs
- 1 CPD points
- Skills
In this session recording you will find the boundaries of AFCA’s jurisdiction, especially in the Consumer Credit context, including debt management and credit repair cases. One of the questions we are seeking to answer is: Will AFCA accept complaints about members that provide debt management services, where the underlying debt / default / listing was non-credit? More broadly we will cover:
– What is inside and what is outside of AFCA’s jurisdiction
– Where do you go for a resolution for matters that don’t fall within this jurisdiction
– How do AFCA’s rules get applied?
– Is there any advocacy that could happen around this?
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes
Family Violence and Our Social Security System
- 2-3 hrs
- 1 CPD points
- Technical
The distress that victim survivors of family violence experience can be exacerbated by complex and lengthy interactions with Centrelink when pursuing the recovery of debt that was itself wholly or partly attributable to the violence. Similarly, it can be distressing when Centrelink treats people experiencing family violence as being a member of a couple with the perpetrator of the violence.
In this session recording presenter has provided information about how our social security system addresses family violence issues, the common challenges people face when raising family violence issues within our social security system, and how the system itself may be used as a tool for people to perpetrate economic family violence.
This session has also addressed the avenues people can pursue when they do not agree with a Centrelink decision – including appeals – and what help is available for clients and community workers.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Family Violence, Social Security and Centrelink
Professional Supervision Refresher Workshop
- 2-3 hrs
- 1 CPD points
- Skills, Ethics
In this session recording you will find professional supervisors with opportunities to share & discuss their challenges and stay up to date with new concepts regarding professional supervision.
The session content was focused on the following topics:
- Self-awareness in the supervisory context
- Parallel processes in professional supervision sessions
- Common supervision challenges
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Professional Supervision
NDIS and consumer law in action
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find an interactive survey of how the National Disability Insurance Scheme intersects with Consumer Law. The presenter has used a hands-on case study approach to issue spots and explore ways to assist consumers living with disabilities to assert their rights with NDIS service providers. This training session was designed to follow on from the What is the NDIS and how does it work? training delivered in March 2022 which is available on the FCVic CPD library for viewing.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS