CPD Library
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Post disaster – Rebuilding resilience and looking after ourselves and clients
- 2 hrs
- 1 CPD points
- Skills
Post-disaster – Rebuilding resilience and looking after ourselves and clients session was divided into two sections:
- Dr. Rob Gordon recordings snapshots and discussion
The learning outcomes
- Gain an awareness of the nature of resilience and recovery
- Understand the ways in which communities can be affected by disaster
- Work sensitively to support people through disaster aftermath and recovery
- Understand the skills and importance of maintaining your role when working with people who are still recovering from crisis
- Manage the client narrative and direct the conversation to areas where you can help
- Presentation from a guest speaker- Jen Thompson, Psychotherapist and Trauma Therapist & Trainer.
The learning outcomes from the session recording:
- Understand trauma effects on clients, resulting from disaster and other events
- Apply a trauma-informed lens to Financial Counselling casework
- Safely, supportively, and responsively work with traumatised clients still recovering from the aftermath of a natural disaster; and
- Embed self-care strategies into practice.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Small Business e-Learning Series (Non-FCVic Members)
- 1-10+ hrs
- 1-10 CPD points
- Technical, Skills
The Small Business e-Learning Series has been developed within FCVic’s Small Business Wellbeing project funded by the Victorian Government.
The Series comprises two streams: ‘Foundations’ and ‘Advanced’. The 14 ‘Foundations’ modules align with the Diploma of Financial Counselling unit CHCFIN010: Apply basic concepts of small business to financial counselling. The 6 ‘Advanced’ modules provide more specialist content to suited to small business financial counsellors’ practice.
State financial counselling association members are invited to access the Series via the below link. FCVic members can access the Series here.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Small Business Advanced, Small Business Foundations
Wage Advance Products
- 2 hrs
- 1 CPD points
- Technical, Skills
Wage Advance products, like Beforepay and MyPayNow, belong to a particular family of unregulated credit products. They are increasing in number, designed with special characteristics that are employed to avoid being captured by consumer protection laws and regulations. This session has covered what makes them unique, where they fit into the regulatory environment, and how to create and use strategies to work with the problems they cause for your clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
How Does Centrelink Treat Compensation Payments & Assets
- 2 hrs
- 1 CPD points
- Skills
Receiving compensation for lost income due to an injury or traumatic event can be emotionally restorative and provide people with greater financial freedom, however many people may not realise the impact it can have on their Centrelink payments.
Similarly, people who are planning for a new financial period of their lives, such as downsizing in their retirement, may not understand how the sale of their primary residence and purchase of a new primary residence will be treated by Centrelink in the asset test.
In this session, Eloise Cox, Community Lawyer with Social Security Rights Victoria’s Integrated Services Project, have given an overview of compensation preclusion periods, the assets test, income deeming provisions and common challenges people face in these areas.
This session has also addressed the avenues people can pursue when they do not agree with a Centrelink decision – including appeals – and what help is available for clients and community workers (i.e. when and what SSRV can help with).
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Small Business Advanced – Director penalty notices
- 1 hrs
- 1 CPD points
- Technical
This session was aimed at small business financial counsellors trained to assist small business owners in company structures. ATO debts are very common feature of small businesses in financial difficulty, and the number of Director Penalty Notices (DPN) being issued by the ATO is significant. This session highlights the risk of personal liability of directors in receipt of a DPN, and the tight timeframe and limited options available for the company and the directors.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
Watch out: Scammers!
- 2-3 hrs
- 2 CPD points
- Technical, Skills
Scams are a hot topic! the session focussed on developments in the last year, practical ways to support clients who have been scammed, especially how to run an argument with a bank and what you can legitimately expect from these institutions.
The presenters have covered the current legal obligations of banks, especially the meaning of the prudent and diligent banker, identifying red flags in the Scams context. Lucas Rutten has focused on case examples CALC has run, followed by the analysis of some recent useful AFCA Scams cases. A lot of information has been drawn out along with some tips and tricks for supporting clients who are victims of Scams. The session has focused on responding to clients, their rights and responsibilities.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Gambling Self-exclusion
- 2 hrs
- 1 CPD points
- Skills
In this session, presenters have had a closer look at self-exclusion from gambling. BetStop a national self-exclusion register from all licensed interactive wagering services is currently being set up. Hear from Australian Communications and Media Authority directly how this register will be managed and how breaches will be dealt with. We have also looked at other forms of self-exclusion from gambling and 3rd party exclusion and discussed the challenges around those and how to best support clients affected by gambling harm.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Assisting Sole Traders in Your Practice
- 2 hrs
- 1 CPD points
- Technical, Skills
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business, Small Business Advanced, Small Business Foundations
Consumer Law-Part 1 e-Learning
- 2 hrs
- 2 CPD points
- Technical, Skills
In the Consumer Law e-learning you will find, the Australian Consumer Law – or the ACL, as we’ll refer to it – contains a number of protections for people when they are buying goods or services. Many people aren’t aware of their rights as consumers and, as a result, suffer financially when they unknowingly purchase poor quality goods and services or are taken advantage of by unscrupulous businesses.
As someone who works with vulnerable, disadvantaged and marginalised clients, it is important that you are aware of the protections and compensation that the law offers.
To access the course, click the button below that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account, please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Consumer Law
Insurance Law-Part 1 e-Learning
- 2 hrs
- 2 CPD points
- Technical, Skills
In this e-Leaning Philippa and Catherine will guide you through the key concepts in insurance law that you need to know to help your clients.
This course is intended to provide you with the tools you will need to assist your clients in a number of common insurance matters. While it doesn’t cover every insurance matter, it does provide an overview of the protections your clients have under the law.
To access the course, click the button below and then click on the button that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account, please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Insurance