CPD Library
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Judgement Debt Recovery: the law & the sheriff  
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This session has explored the legal environment that underpins the judgement debt recovery system in Victoria, including where sheriff processes fit within this environment.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Judgment Debts and Enforcement
Mental Health Comorbidity and Gambling Harm
- 2 hrs
- 1 CPD points
- Technical, Skills
This session has focused on an overview of mental health conditions, medical and psychosocial/psychoeducational treatment options and how this can impact on work we do as financial counsellors with individuals and affected others.
We will learn a basic overview on presenting mental health issues when gambling harm is present and how appropriate referrals and support services can be introduced to the person. The focus of the training will be on developing practical strategies with the client, including financial management techniques and hardship, treatment intervention and optimal support for the person. .
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm, Mental Health
Gender, Disaster and Financial Wellbeing e-Learning for workers supporting people recovering from disaster
- 2 hrs
- 2 CPD points
- Technical, Skills, Ethics
The Gender, Disaster and Financial Wellbeing e-Learning is a self-paced, online course that focuses on providing an increased awareness of barriers to economic security for women before, during and after disaster, and what workers can do to address these barriers in gender sensitive, strengths-based and trauma-informed ways.
This e-learning has been redeveloped from a two-part, live training course created by WIRE as part of the Gender, Disaster and Financial Wellbeing Project funded by the Victorian Government, and delivered to Victorian financial counsellors and financial capability workers throughout 2021 and 2022.
Learning objectives:
While completing the e-Learning, learners will:
- Learn about intersectionality and how the manifestation of power systems is increased by disaster events
- Understand the key aspects of providing strengths-based, gender-informed and trauma-informed practice through financial counselling for people affected by disaster
- Understand how to integrate intersectionality into your practice when a client is affected by disaster
- Learn how to identify the barriers to accessing support for people affected by disaster, and how to improve accessibility
- Learn about the risks of vicarious trauma and burnout for professionals, and how to mitigate those risks
- Published:
- Resource Type: CPD, e-Learning
- Topics: Disaster Recovery
Digital Tools: Credit Card Debts & Short-Term Lenders
- Technical, Skills
Consumer Action has developed a digital tool that enables consumers to create a letter to be sent to Credit Card companies to support requests for debt management. This session will introduce that tool and explore applications in FC practice.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Navigating the complexity of toll debts
- 1 hrs
- 1 CPD points
- Technical
Many Financial Counselling clients present with tolls fines. The system can be complex and unclear on where clients can receive support. The training session has provided an overview of the toll system in Victoria, including
- What are toll roads and who operates them
- Planning to use a toll road
- Different payment options are available
- How invoices and infringements work
- Support available for clients
- How to contact link assist
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Hardship: Industry Practice
Disability Support Pension
- 2 hrs
- 1 CPD points
- Technical
The DSP application process can be complex. In this session, presenters have explained Disability Support Pension and running an education session on how to help client put together their applications.
We have examined the reforms to the Impairment Tables under the new legislation that commenced on 1 April 2023, the Social Security (Tables for the Assessment of Work-related Impairment for Disability Support Pension) Determination 2023, and discussed how these updates may impact our clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Sustaining yourself while managing the stress of witnessing people’s suffering
- 2-3 hrs
- 1 CPD points
- Skills
Rising interest rates, falling rental vacancy rates and cost of living crisis impact so many of our clients. Many find themselves in desperate situations. Financial Counsellors listen with compassion, but sometimes the only options left are bleak. How can we look after our own mental health when we witness other people suffering every day? Join us to learn some strategies from Peter Streker that you can put into practice straight away.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health, Worker Wellbeing
Supported decision making
- 2 hrs
- 1 CPD points
- Skills, Ethics
People living with intellectual disability can face barriers as consumers make independent financial decisions. Supported decision-making is the provision of support that enables people with cognitive disabilities to exercise their legal decision-making rights. Learn about the principles of supported decision-making. What is it? How does it work? As part of this session, presenters have introduced the ADA Law, Supported decision-making guide.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health, Worker Wellbeing
MARAM Safety planning for Financial Counsellors
- 1 hrs
- Technical, Skills
Considering the role and responsibilities of Financial Counsellors, the MARAM in Practice module have covered discussions and learnings on respectful, sensitive and safe engagement with victim survivors of family violence, MARAM evidence-based risk factors, assessing for family violence risk using the MARAM practice guidance and determining level of risk, applying MARAM risk management principles, and applying an intersectional lens and sharing information with other prescribed services (when and if required) to identify and manage family violence risks.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Family Violence
Including Gambling regulators in client and systemic advocacy
- 2-3 hrs
- 1 CPD points
- Technical, Skills
The National and State Gambling regulators have jurisdiction and the ability to impact on gambling harm in our community.  As financial counsellors we can learn about the various regulators, their limitations and abilities and how to use a regulator to create systemic change, as well as individual client impacts.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm