CPD Library
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Centrelink entitlements for parents
- 2-3 hrs
- 1 CPD points
- Technical
In this session, the presenter has looked at the different payment types available to parents, with a focus on issues clients are commonly presenting with.
Entitlements include Family Tax Benefit and parenting payments as well as Child Care Subsidy. Learn how to dispute the percentage of care for family tax benefit what this involves and what Centrelink entitlements single parents have.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Gambling and criminal law referrals
- 2-3 hrs
- 1 CPD points
- Technical, Skills, Ethics
In this session presenters have explained that Gambling and legal issues can often co-occur and include the following:
- Forged signatures to increase credit card limits;
- Sale of items that didn’t belong to the client;
- Stealing from the employer or provision
- Incorrect information to credit providers.
When is a gambler’s help financial counselling case a legal case and what are our legal and ethical boundaries?
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Payday Loans & Consumer Leases: the New Framework
- 2 hrs
- 1 CPD points
- Technical, Skills
Changes to the regulatory frameworks of Payday Loans and Consumer Leases are due to come into force in June 2023. This session has explored the impact of these changes on your work as a financial counsellor. Also, an interactive case study has been used during the session.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Telephone financial counselling skills – using an interpreter
- 2-3 hrs
- 1 CPD points
- Technical, Skills
The Telephone Counselling Skills training program has been developed to provide FCs with a framework to work effectively in assisting clients over the phone. In this session, presenters have focused on using a telephone interpreting service. Using an interpreter while dealing with a client over the telephone requires a particular set of skills. This session was an interactive workshop designed for the development of these skills.
The session was delivered by a senior Consumer Action financial counsellor, who has extensive experience working with interpreters on the National Debt Helpline.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Telecommunications
Lapse and relapse when working with people affected by gambling harm
- 2-3 hrs
- 1 CPD points
- Technical, Skills
This session has drawn attention to the different stages of addiction and what might trigger clients to lapse and relapse. The presenters have identified the differences between lapse and relapse and discussed effective FC case work when working with clients in various stages. Further to that they have looked at the impact the lapse and relapse of a client can have on the practitioner and their sense of efficacy and achievement within their role.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Case Support, Insurance Brokers and Small Business in Disaster Recovery
- 1-2 hrs
- 1 CPD points
- Technical, Skills
This session was divided into a few sections: The first presenter discussed the Case Support role funded to support clients recovering from a disaster.
In the second presentation, participants learned about the Insurance Brokers Code and the role of the IBCCC (Insurance Brokers Code Compliance Committee) in addressing reported breaches. The discussion also covered the role of insurance brokers in providing appropriate insurance products for clients and support to them following a disaster event.
In the third presentation, participants received an overview of the types of (and limitations of) insurance available to small businesses that may be applicable in the event of a disaster; and explored the legal aspects of complex cases and claims.
Participants have also received an update on the Partners in Wellbeing /Small Business program, and how it relates to small businesses affected by flood, and a summary of FCVic resources available to assist financial counsellors assisting small businesses.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Insurance, Small Business