CPD Library
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Supervisee skills for graduates
- 2 hrs
- 1 CPD points
- Skills
Supervision is designed to promote wellbeing, facilitate reflective practice, explore ethical issues, develop skills and foster best practice.
This session focused on the supervisee. What should you expect from your professional supervision session, how can you prepare for it to make sure you get the most out of your session with the professional supervisor? What is your role compared to the role of the professional supervisor?
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Professional Supervision, Professional Supervision
Supporting Clients with Fines
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find out how to best support clients presenting with fines related debts. This was a unique opportunity to listen to two experienced financial counsellors, working in the Fines Clinic, share their insights of the challenging fines space. An update on COVID fines and related issues will also be included as part of this training.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Infringements and Fines
Telco Disputes and Consumer Law
- 1.5-2 hrs
- 1 CPD points
- Technical
A lot is happening in the Telco space, not all of it is reassuring. At the end of last year Consumer Action Law Centre launched a report about the issues that financial counsellors were seeing during COVID and the problems with self-regulation of the industry (see Report: The Trouble with Telcos Stories from 2020 – Consumer Action Law Centre). In this session recording, find out some of the strategies you can use to challenge telco debt and hear about some the advocacy work that is happening in that space.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Superannuation & Insurance entitlements – From the basics to the big picture
- 2 hrs
- 1 CPD points
- Technical, Skills
Australia’s superannuation system has undergone significant scrutiny and change in recent years, and has seen even greater challenges during this extraordinary time of the Coronavirus pandemic.
In the session recording you will find out some relevant factors of early access and default insurance cover including brief case study examples. Presenters has also point out some of the trends and changes from the last 12-18 months and discuss the significant impact these changes have on some consumers.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Retirement challenges – Reverse mortgages, superannuation and more
- 2 hrs
- 1 CPD points
- Technical, Skills
With retirement some financial challenges can appear. This session have provided information on reverse mortgages and how they work or not work for some, superannuation and accessing your super as well as eligibility and challenges around the Australian age pension. Learn what is available for people entering retirement age and how different payments impact on each other.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Negotiating effectively with creditors
- 1-2 hrs
- 1 CPD points
- Skills
Negotiating with creditors is at the very core of every FCs role. You advocate for our clients and in doing that you negotiate payment plans, debt waivers, extensions of time frames and more. During this session we want to learn more about negotiation techniques and learn to use them as part of your daily conversations with creditors. But not every creditor is the same, banks and major lenders are more heavily regulated than some of the more challenging creditors such as debt buyers and payday lenders. Let’s look at how debt buyers think and what they want and learn to use that for our and our clients benefit when negotiating with them on behalf of clients.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills