CPD Library
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Mortgage Stress
- 2 hrs
- 1 CPD points
- Technical, Skills, Ethics
Mortgage stress is an ongoing issue which the sector continues to see. Are you equipped with the appropriate skills and knowledge to identify the best interventions to put in place at which time? With the recording you will learn about how you can help your clients who are facing mortgage stress. This session is designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Responsible Lending
Family Violence Training for Financial Counsellors: Leaderclass
- Technical, Skills, Ethics
This Leaderclass was designed specifically for the leading practitioners in the field. The aim of the Leaderclass was to provide specialist, leading financial counsellors with opportunity to continue building best practice skills and knowledge in responding to the needs of victim survivors of family violence and economic abuse. The content and format of the Leaderclass was determined in consultation with participants. The session assisted senior practitioners to respond to complex cases – the type of cases you might not encounter every day, but that challenge your current skill set.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Family Violence
Ethical Dilemmas – Case Study Discussion
- 2 hrs
- 1 CPD points
- Ethics
Our Code of Ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? In this session presenter has analysed a case study displaying an ethical dilemma involving financial elder abuse. We have considered different views on how to respond to the presented dilemma.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Ethics
COVID-19 Updates
- 2 hrs
- 1 CPD points
- Technical
The training session has covered the impact of COVID-19 on consumer law and lending. We identify new problems and worsening impacts on existing problems and suggest strategies to help manage these with your clients. It is designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: COVID-19, Responsible Lending
Integrating MARAM into Practice
- 1.5 hrs
- 1 CPD points
- Technical, Skills
Hear from financial counsellors and managers from a range of agencies about how they use MARAM to support clients experiencing family violence.
MARAM is not a checklist and every conversation with every client is going to be different. This webinar will show how others build rapport and draw out the information they need to help victims of family violence get the support they need. You will also hear from managers about what procedures they have in place to ensure financial counsellors know what their boundaries are and when to refer.
This webinar provides a practical discussion that gets down to the nuts and bolts of how to identify and respond to family violence.
- Published:
- Resource Type: CPD, Session Recording
- Topics: Family Violence
Small Business e-Learning Series
- 1-10+ hrs
- 1-10 CPD points
- Technical, Skills
The Small Business e-Learning Series has been developed within FCVic’s Small Business Wellbeing project funded by the Victorian Government.
The Series comprises two streams: ‘Foundations’ and ‘Advanced’. The 14 ‘Foundations’ modules align with the Diploma of Financial Counselling unit CHCFIN010: Apply basic concepts of small business to financial counselling. The 6 ‘Advanced’ modules provide more specialist content to suited to small business financial counsellors’ practice.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Small Business Advanced, Small Business Foundations
What does recovery look like for small business owners?
- 1-1.5 hrs
- 1 CPD points
- Technical, Skills
This training session was designed to build the skills and confidence of generalist financial counsellors dealing with clients who operate a small business. How can small business recover with other demands such as cash flow problems, fatigue of owners, supply issues and staff shortages? How can we help to build or strengthen resilience in small business owners? How can we manage their expectations?
A range of speakers and panellists will address: the current economic environment for small business; stages of stress and recovery for small business owners; hardship with lesser protections; dealing with client expectations and other forms of assistance available.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Foundations
Graduate Year – Delivery Block ‘Single’ online delivery
- Technical, Skills, Ethics
The graduate year training consists of a total of 3.5 days of training and 4 pre-requisite e-learnings. It is divided into three delivery blocks. Block ‘Double’ consisting of 2 days, block ‘Single’ consisting of 1 day and block ‘Half’ being a half day delivery.
In the two delivery blocks, “Single” and “Half” you will get a chance to go through case studies, ask all your questions and build networks with your peer group. The content will cover credit law, debt enforcement, counselling skills as well as ethics and supervisee skills. We will keep the content delivery to a minimum and instead focus on providing practice opportunities. This training is designed to provide you with a platform for questions, case studies and practical exercises.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Ethics
Responsible Lending
- 2.5 hrs
- 1 CPD points
- Technical, Skills
Join us as we look at ways to identify responsible lending issues and unjust transactions. The presenters have explored different avenues that are available for resolving these issues, and how to identify the best outcomes for your client. The session was designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Responsible Lending
Money Worries: Emotional Resilience
- Skills
This session was based on a resource developed by the UK Leeds University business school and now adapted for financial counsellors in Victoria called Money Worries and how to beat them. The booklet was designed to empower financial counsellors in supporting their clients to develop stronger emotional resilience. This session has introduce the resource and its content and provide opportunity to further develop your counselling skills. The focus of this training is supporting clients with feelings of shame, guilt and embarrassment.
- Published:
- Resource Type: CPD, Learning Materials