CPD Library
You can browse the library below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
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Working with persons using financial elder abuse
- 1 hrs
- Skills, Ethics
In recognition of World Elder Abuse Awareness Day, the Bouverie Centre presenters have focused this session on working with people who use financial elder abuse.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Elder Abuse
Transition & Exit of Recovery Services from Disaster Contexts
- 1 hrs
- 1 CPD points
- Skills, Ethics
This session explores the issues service providers are face 2-3 years after a disaster event, including how to support communities through transitional periods. This session was delivered by Dr Rob Gordon, clinical psychologist and expert in mental health, first aid and supporting people affected by bushfires for over 35 years. The recording has been provided by Bushfire Recovery Victoria (BRV) to support service providers working in disaster recovery.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Small business: Franchises and the Code of Conduct
- 2 hrs
- 1 CPD points
- Technical, Skills
Presented by the ACCC and ASBFEO, this session focuses on franchises including protections under the Franchising Code of Conduct (the Code), the ACCCs role in enforcing relevant provisions in the law and the Code, common areas of dispute, what the obligation for franchisees and franchisors to ‘act in good faith’ means and Code provisions dealing with the end or termination of a franchise agreement.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
Looking after our clients and ourselves in the aftermath of disaster
- 2-3 hrs
- 1 CPD points
- Skills
In this session recording you will find that Dr Rob Gordon, have considered the complexities for people making long-term decisions while still in the cortisol state following a disaster. Dr Rob have suggested the ways to support your clients, and yourself, to navigate recovery.
Please note: this session was builds on the concepts presented in “Rebuilding resilience: the path to recovery post- disaster” delivered By Dr Gordon on 9th February 2022.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Mental Health
The Regulators: Making complaints to help your clients and for systemic change
- 3-4 hrs
- 1 CPD points
- Technical, Skills
There are many different regulators that you can go to as part of your advocacy on behalf of clients, and to raise systemic issues. These include AFCA, ACCC, AFSA, ASIC, ACMA, CAV and the Essential Services Commission.
This session has provided an overview of the regulators that are relevant to different areas of FC practice, how to make a complaint to a regulator, when to do it, why to do it, how to go about this, what kinds of outcomes you could or should expect, and what systemic impact your complaints can contribute to.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes
Communicating with compassion
- 1-2 hrs
- 1 CPD points
- Skills
The session was based on the concept of non-violent communication by Rosenberg. Non-violent communication in the workplace naturally helps you when communicating with your colleagues and clients, it teaches you how to be real and honest in a way that you are more likely to be heard, and how to listen with empathy & compassionate understanding. Non-violent communication can also be really helpful when having to advocate for yourself.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Campaigning and Systemic Advocacy, Casework Skills