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Ethical dilemmas – Case study discussion

  • 1 hrs
  • Ethics
Read about this CPD

Our Code of Ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? In this session presenter has analysed a case study displaying an ethical dilemma involving financial elder abuse. We have considered different views on how to respond to the presented dilemma.

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Cryptocurrency, CFD & Speculation

  • 1.5-2 hrs
  • 1 CPD points
  • Technical
Read about this CPD

Tracee Cramond (Team Manager) and Margaret Ekins (Case Manager) from the Investments and Advice team at the Australian Financial Complaints Authority (AFCA) provided us information about contracts for difference (CFDs) and cryptocurrency. Although not commonly seen in the financial counselling space, these complex products are appearing more often with the increased accessibility and gamification of online trading.
Tracee and Margaret have shared their extensive experience, explaining the operation of contracts for difference (CFD) trading, also covering the risks and issues commonly seen by the Investments & Advice Team when things go wrong.
They have guide a discussion about cryptocurrency trading, how blockchain technology works, as well as the most common issues AFCA sees involving digital wallets, Bitcoin, and other currency exchanges.

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Supervisee skills for graduates

  • 2 hrs
  • 1 CPD points
  • Skills
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Supervision is designed to promote wellbeing, facilitate reflective practice, explore ethical issues, develop skills and foster best practice.
This session focused on the supervisee. What should you expect from your professional supervision session, how can you prepare for it to make sure you get the most out of your session with the professional supervisor? What is your role compared to the role of the professional supervisor?

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Supporting Clients with Fines

  • 2 hrs
  • 1 CPD points
  • Technical, Skills
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In this session recording you will find out how to best support clients presenting with fines related debts. This was a unique opportunity to listen to two experienced financial counsellors, working in the Fines Clinic, share their insights of the challenging fines space. An update on COVID fines and related issues will also be included as part of this training.

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Telco Disputes and Consumer Law

  • 1.5-2 hrs
  • 1 CPD points
  • Technical
Read about this CPD

A lot is happening in the Telco space, not all of it is reassuring. At the end of last year Consumer Action Law Centre launched a report about the issues that financial counsellors were seeing during COVID and the problems with self-regulation of the industry (see Report: The Trouble with Telcos Stories from 2020 – Consumer Action Law Centre). In this session recording, find out some of the strategies you can use to challenge telco debt and hear about some the advocacy work that is happening in that space.

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Superannuation & Insurance entitlements – From the basics to the big picture

  • 2 hrs
  • 1 CPD points
  • Technical, Skills
Read about this CPD

Australia’s superannuation system has undergone significant scrutiny and change in recent years, and has seen even greater challenges during this extraordinary time of the Coronavirus pandemic.

In the session recording you will find out some relevant factors of early access and default insurance cover including brief case study examples. Presenters has also point out some of the trends and changes from the last 12-18 months and discuss the significant impact these changes have on some consumers.

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Negotiating effectively with creditors

  • 1-2 hrs
  • 1 CPD points
  • Skills
Read about this CPD

Negotiating with creditors is at the very core of every FCs role. You advocate for our clients and in doing that you negotiate payment plans, debt waivers, extensions of time frames and more. During this session we want to learn more about negotiation techniques and learn to use them as part of your daily conversations with creditors. But not every creditor is the same, banks and major lenders are more heavily regulated than some of the more challenging creditors such as debt buyers and payday lenders. Let’s look at how debt buyers think and what they want and learn to use that for our and our clients benefit when negotiating with them on behalf of clients.

 

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AOD – learn to better understand and support clients impacted by alcohol and other drugs

  • 2-3 hrs
  • 1 CPD points
  • Skills
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The training session had put spotlight on AOD. How do different drugs impact your clients behaviour and what do you need to know to ensure best outcomes for your clients.

Trauma is often closely linked to AOD use and trauma informed care will come into the mix when looking on how to best support your clients affected by problem AOD. Lina Do ( Senior AOD Counsellor) has showed the most recent research findings on how different drugs affect people and their behaviour followed by a discussion with an AOD Financial Counsellor, how to incorporate this knowledge into your financial counselling practice

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Working with interpreters

  • 2 hrs
  • 1 CPD points
  • Skills
Read about this CPD

Working with interpreters training builds the expertise required to work with interpreters in a highly effective way to maximise practitioner/client communication and manage complex interpreting situations.
This workshop was delivered by the Centre for Culture Ethnicity and Health (CEH). CEH has extensive experience in working with culturally and linguistically diverse communities and is a well-respected provider of cultural competence training in the health, community, and government sectors.

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Cultural competence – Working across language and culture

  • 0 CPD points
  • Skills
Read about this CPD

Cultural competence – Working across language and culture workshop was delivered by the Centre for Culture Ethnicity and Health (CEH). The session introduced to key concepts of migration, diversity and cultural competence. FCs’ have explored their own culture and values through engaging activities and reflect on how these effect workplace and client interactions.

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