CPD Library
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Responsible Lending
- 2.5 hrs
- 1 CPD points
- Technical, Skills
Join us as we look at ways to identify responsible lending issues and unjust transactions. The presenters have explored different avenues that are available for resolving these issues, and how to identify the best outcomes for your client. The session was designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Responsible Lending
Money Worries: Emotional Resilience
- Skills
This session was based on a resource developed by the UK Leeds University business school and now adapted for financial counsellors in Victoria called Money Worries and how to beat them. The booklet was designed to empower financial counsellors in supporting their clients to develop stronger emotional resilience. This session has introduce the resource and its content and provide opportunity to further develop your counselling skills. The focus of this training is supporting clients with feelings of shame, guilt and embarrassment.
- Published:
- Resource Type: CPD, Learning Materials
The Fines Lifecycle and Options
- 1.5 hrs
- 1 CPD points
- Skills
After this workshop you will no longer be afraid of tackling your client’s fines. Fines and accumulated fines are at the core of a lot of people’s debts. This workshop work focus on the lifecycle of fines. It will step us through the infringements system, what the options are for a client at each stage and how a financial counsellor can support.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Infringements and Fines
Vicarious trauma and self-care
- 2 hrs
- 1 CPD points
- Skills
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? In this session presenter has provided the space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
Advocacy and Campaigning sessions
- 2 hrs
- 1 CPD points
- Skills
Advocacy and Campaigning sessions was designed to update and improve on your existing advocacy and campaigns skills.
Session was separated into two components:
Day 1 training – The first part of the training is focused on campaign messaging and tactics, political engagement and sharing client stories to drive change.
Day 2 training- The second part of the training helps you learning new skills around engaging with the media and include helpful hints and tips on media interviews and presentation skills.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Campaigning and Systemic Advocacy
EDR: Complaints to AFCA
- 1 hrs
- Technical, Skills
Consumer Action Law Centre in conjunction with AFCA will present a practical workshop on making complaints to AFCA. The presenters have guided us through the full process from how and when to make a complaint, to drafting tips and things to look out for as well as what to do when you disagree with an AFCA decision.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: EDR and Ombudsman Schemes
Centrelink Debts – putting together your review request
- 2 hrs
- 1 CPD points
In this session recording you will step through which pages of a response to a Freedom of Information (FoI) request are most likely to be useful, how to interpret the mainframe screen grabs, and how to interpret much of the paperwork likely to be returned in response to a Centrelink FoI request.
Also, presenter explained the essential components of a review request, and understand where that review request should be directed: Centrelink or the Administrative Appeals Tribunal (AAT).
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills
Telephone Counselling Skills – Part 1
- 2 hrs
- 2 CPD points
- Skills, Ethics
The Telephone Counselling Skills e-learning part 1 has been developed for financial counsellors who assist clients over the phone as part of their work. This e-learning has provided participants with a framework to work effectively in providing assistance to clients over the phone and focus on effective strategies for managing challenging calls.
Learning outcome:
- The skills necessary for phone casework
- How to identify the different stages of a call and how to build the client relationship at each stage
- Strategies for managing challenging calls
- Strategies for self-care and reflective practice
- Published:
- Resource Type: CPD, e-Learning
- Topics: Telecommunications
COVID-19 updates for consumer advocates
- 2 hrs
- 1 CPD points
- Technical, Skills
This webinar was focused on consumer, credit and debt issues as they are emerging in the current pandemic. Learn about industry responses and legislative changes that affect our work during the pandemic, and hear about the key issues being identified by consumer advocates and financial counsellors during the pandemic in relation to loans and credit issues, bankruptcy and Part 9 agreements, insurance, telco, energy, as well as other products and services.
- Published:
- Resource Type: CPD, Session Recording
- Topics: Consumer Law, COVID-19, Credit Law
Small Business and Disaster
- 2 hrs
- 1 CPD points
- Technical, Skills
This session was focused on small business challenges in a disaster environment. A panel of experts have provided an overview on different types of supports available to small business affected by the bushfires and COVID-19 as well how FCs can best support those clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Small Business Foundations