CPD Library
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Centrelink Debts – putting together your review request
- 2 hrs
- 1 CPD points
In this session recording you will step through which pages of a response to a Freedom of Information (FoI) request are most likely to be useful, how to interpret the mainframe screen grabs, and how to interpret much of the paperwork likely to be returned in response to a Centrelink FoI request.
Also, presenter explained the essential components of a review request, and understand where that review request should be directed: Centrelink or the Administrative Appeals Tribunal (AAT).
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Local Councils
Mental Wellbeing with BeyondBlue
- 1 hrs
- 1 CPD points
- Skills
Beyond Blue, in consultation with FCVic, FCAT and FCA, is offering financial counsellors in Victoria and Tasmania a specially tailored “mental wellbeing webinar” focused on the sector, to help us navigate through these challenging times. Presented by Michael O’Hanlon, Workplace Engagement Manager at Beyond Blue, the webinar covers strategies you can use to monitor and maintain your own mental health. We are all adjusting to rapidly changing environments – working from home and then returning to a new “normal” workplace.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Mental Health
Small Business and Disaster
- 2 hrs
- 1 CPD points
- Technical, Skills
This session was focused on small business challenges in a disaster environment. A panel of experts have provided an overview on different types of supports available to small business affected by the bushfires and COVID-19 as well how FCs can best support those clients.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Small Business Foundations
FCVic Gambler\’s Help FC Forum
- 1 hrs
- 1 CPD points
- Skills
This session was aimed to provide financial counsellors working in Gambler’s Help services with an opportunity to broaden the peer to peer sharing beyond your own agency and in a structured manner. By sharing our successes and our struggles with each other and learning from others practices you can advance your own casework.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
AFCA Process webcast recording
- 1.5 hrs
- 1 CPD points
AFCA hosted a webcast to provide information on their dispute resolution process. The session was particularly relevant for those working directly with AFCA regarding IDR and EDR responses to customer complaints.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes