CPD Library
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Negotiating effectively with creditors
- 1-2 hrs
- 1 CPD points
- Skills
Negotiating with creditors is at the very core of every FCs role. You advocate for our clients and in doing that you negotiate payment plans, debt waivers, extensions of time frames and more. During this session we want to learn more about negotiation techniques and learn to use them as part of your daily conversations with creditors. But not every creditor is the same, banks and major lenders are more heavily regulated than some of the more challenging creditors such as debt buyers and payday lenders. Let’s look at how debt buyers think and what they want and learn to use that for our and our clients benefit when negotiating with them on behalf of clients.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills
AOD – learn to better understand and support clients impacted by alcohol and other drugs
- 2-3 hrs
- 1 CPD points
- Skills
The training session had put spotlight on AOD. How do different drugs impact your clients behaviour and what do you need to know to ensure best outcomes for your clients.
Trauma is often closely linked to AOD use and trauma informed care will come into the mix when looking on how to best support your clients affected by problem AOD. Lina Do ( Senior AOD Counsellor) has showed the most recent research findings on how different drugs affect people and their behaviour followed by a discussion with an AOD Financial Counsellor, how to incorporate this knowledge into your financial counselling practice
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Alcohol and Other Drugs, Mental Health
Working with interpreters
- 2 hrs
- 1 CPD points
- Skills
Working with interpreters training builds the expertise required to work with interpreters in a highly effective way to maximise practitioner/client communication and manage complex interpreting situations.
This workshop was delivered by the Centre for Culture Ethnicity and Health (CEH). CEH has extensive experience in working with culturally and linguistically diverse communities and is a well-respected provider of cultural competence training in the health, community, and government sectors.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Cultural competence – Working across language and culture
- 0 CPD points
- Skills
Cultural competence – Working across language and culture workshop was delivered by the Centre for Culture Ethnicity and Health (CEH). The session introduced to key concepts of migration, diversity and cultural competence. FCs’ have explored their own culture and values through engaging activities and reflect on how these effect workplace and client interactions.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Casework Skills
Mortgage Stress
- 2 hrs
- 1 CPD points
- Technical, Skills, Ethics
Mortgage stress is an ongoing issue which the sector continues to see. Are you equipped with the appropriate skills and knowledge to identify the best interventions to put in place at which time? With the recording you will learn about how you can help your clients who are facing mortgage stress. This session is designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Responsible Lending
Graduate Year – Delivery Block ‘Half’ online delivery
- Skills
The graduate year training has started with the first two-day delivery block “Double” completed in November 2020, it is now time for the remaining two delivery blocks “Single” and “Half” which will complete the full training. This training consists of a total of 3.5 days of training and 4 pre-requisite e-learnings. It is divided into three delivery blocks. Block ‘Double’ consisting of 2 days, block ‘Single’ consisting of 1 day and block ‘Half’ being a half day delivery.
The content for two delivery blocks, “Single” and “Half” covers credit law, debt enforcement, counselling skills as well as ethics and supervisee skills. This training is designed to provide you with a platform for questions, case studies and practical exercises.
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- Published:
- Resource Type: CPD, Learning Materials