CPD Library
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FCVic Conference 2025
- 1 hrs
- Technical, Skills, Ethics
The theme for 2025 FCVic conference was Sparkling Change, that acknowledges that while change is often challenging, it is essential. Change can be sparked by policy shifts, frontline advocacy, innovative practices, or the lived experiences of clients. It demands courage, persistence, and collaboration.
As financial pressures continue to increase and the complexity of financial hardship evolves, the role of financial counsellors has never been more crucial — and it is more important than ever to support their work.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Casework Skills, Conference, Family Law, Family Violence, Insurance, Uncategorized, Worker Wellbeing
Unsecured Lending Essentials for Financial Counsellors
- 2 hrs
- 1 CPD points
- Technical
In this session recording, you will see that the presenters have equipped financial counsellors with the knowledge and tools needed to navigate the complexities of unsecured lending. They have also examined some common issues related to credit cards and personal loans, drawing on real case studies and Consumer Action’s extensive frontline experience.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Beyond the Basics: Intermediate General Insurance
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Watch the recording of an engaging Insurance Workshop that delved into complex case studies aimed at upskilling Financial Counsellors supporting clients with complex general insurance-related matters as a result of a natural disaster. It is recommended to watch the recording of the ‘Insurance Fundamentals’ training session in the CPD Library prior to watching this session recording.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Online Gambling Complaints
- 1-2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will explore the process of raising complaints related to online gambling through both IDR or EDR pathways, with a focus on achieving meaningful outcomes.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
High-Cost Credit: Understanding SACCs, Consumer Leases & Wage Advance Loans
- 1 CPD points
- Technical
The High-Cost Credit: Understanding SACCs, Consumer Leases & Wage Advance Loans interactive session provided financial counsellors with a practical and up-to-date overview of Small Amount Credit Contracts (SACCs), consumer leases, and wage advance products. With significant reforms to the credit landscape introduced under the Financial Sector Reform Act 2022, it was more important than ever for frontline workers to understand these high-cost credit products and how to advocate effectively for their clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Navigating Mortgage Stress: Practical Tools for Client Support
- 1 hrs
- Technical, Skills
Mortgage hardship remained a significant and growing concern for many clients facing financial hardship. This was an applied session that offered an engaging and practical exploration of the complex issues surrounding mortgage stress. Through interactive discussions and in-depth case studies, participants examined real-world scenarios and explored a variety of strategies for supporting clients in financial counselling settings.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Hardship Forum, Hardship: Industry Practice, Housing
Supporting clients during the fines lifecycle and enforcement
- 1 hrs
- Technical, Skills
Fines Victoria outlined the stages of a fine, the options available at each point, and the social justice initiatives designed to assist vulnerable individuals. Sheriff’s Office Victoria shared information about actions sheriff’s officers could take after an enforcement warrant was issued to enforce unpaid fine debt.
- Published:
- Resource Type: CPD, Learning Materials
Navigating Identity Theft: Practical Strategies for Financial Counsellors
Identity theft is a growing threat that can have devastating financial and emotional impacts on individuals. For this session we had experts from IDCARE, ANZ, and Experion to provide practical guidance on identifying, managing, and recovering from identity theft.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Credit Law
Know the Score: Credit Reports in Practice
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Refresh and deepen your understanding of one of the core areas of financial counselling—credit reporting. In this session recording you will find the concise overview of the current legal and regulatory framework, followed by an in-depth, complex case study that challenged your knowledge and explored effective advocacy strategies.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law, Credit Reporting
Supporting clients with ATO debts
- 3 hrs
- 1 CPD points
- Technical, Skills
The ATO is not a bank. Supporting clients with ATO debts training session covered the ATO’s debt options and eligibility for each option. The session included how to work with the client to gather ATO debt information, make contact with the ATO, and where else to seek assistance.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Hardship Forum, Hardship: Industry Practice