CPD Library
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Buy Now, Pay Later: Understanding the Risk and Reform
- 2-2.5 hrs
- 1 CPD points
- Technical
This session provided a comprehensive overview of Buy Now Pay Later (BNPL) products and their impact on consumers. With regulatory reforms set to be introduced in June 2025, the workshop explored what these changes meant in practice and how they aimed to make BNPL regulation more flexible, adaptable, and proportionate to the risks involved.
Through interactive discussion and practical insights, participants examined how BNPL products affected vulnerable consumers and what the upcoming reforms would mean for client advocacy.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, Credit Law
Understanding trauma and the nervous system
- 1 hrs
- Skills
Most individuals had experienced trauma in some form, and its effects were often profound. Trauma could also present as a chronic condition, resulting from prolonged and repeated periods of abuse or domestic violence.
This session focused on the definition of trauma and its manifestations within the human body. It provided guidance on recognising bodily responses to stressful situations and offered strategies to support regulation of the nervous system. Additionally, the session covered principles of trauma-informed care to better support clients in professional practice.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Mental Health, Worker Wellbeing
FCVic Board: How it Works
- 1 hrs
- 1 CPD points
- Skills
Please watch the recording of an enlightening webinar on FCVic’s governing arrangements, designed to demystify the workings of our organisation and empowered our members to participate more actively in its governance. Led by Geoff Carter from the Strategic Governance Group and Claude Von Arx, a director of the FCVic Board, this one-hour session has provided a comprehensive introduction to corporate governance principles and their application within FCVic.
The webinar has covered key topics including corporate entity structures, the roles and responsibilities of members, directors, and management, and the essential functions of the Board. Presenters have shared insights into governance terminology, the concept of corporate entities, and the importance of separating ownership and control. We have explored director eligibility, obligations, and protections, as well as delve into the Board’s role in policymaking, strategy formulation, CEO oversight, performance monitoring, and accountability. This session has offered an invaluable opportunity to understand how FCVic’s governance is structured and how you, as a member, can play a more active role in shaping our organisation’s future.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Guardianship and Administration
Advanced case study masterclass
- 2 hrs
- 1 CPD points
- Technical, Skills
Advanced case study masterclass session was engaging advanced masterclass that delved into complex case studies and explored key consumer issues. The session featured interactive discussions and offered a range of approaches for addressing financial counselling challenges within Consumer Law, Credit Law, and Debt Enforcement.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Case study, Consumer Law, Credit Law, Debt Collection
Scams PD DAY: Navigating the World of Deception
- 1 hrs
- Technical, Skills
FCVic hosted an interactive face to face training session focused on scams. Using real-world case studies, presenter identified key issues and discussed various types of scams.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Case study, Casework Skills
Professional supervision e-learning for new professional supervisors
- 2 hrs
- 2 CPD points
- Technical, Skills, Ethics
This e-learning is designed for all new Professional Supervisors in Victoria. It complements and enhances the Professional Supervision Training provided by either ICAN learn or Michelle Bihary both accredited by FCVic. The FCVic Professional Supervision e-learning focuses on financial counselling sector specific requirements and case studies. It is mandatory to complete this e-learning prior to applying for accreditation to the FCVic Professional Standards Committee.
Upon successful completion of this e-learning participants will be able to:
- Apply sector professional standards into their professional supervisor practice
- Support supervisees more effectively in the reflective thinking process
- Consolidate their understanding of the role of professional supervision in the financial counselling sector
- Developed strategies to assist supervisees to recognize and address challenges
- Understand the role of the Supervision agreement template
- Know where supervision resources are located on FCA and FCVic portal
- Published:
- Resource Type: CPD, e-Learning
- Topics: Professional Supervision, Professional Supervision
Small Business Basics
- 2 hrs
- 1 CPD points
- Technical, Skills
Assisting small business owners was often much the same as assisting individuals in financial difficulty, particularly if the small business was a sole trader. Generalist financial counselling skills were very relevant, but additional information and skills were often needed to assist small business clients.
This session was aimed at financial counsellors who occasionally assisted small business owners, or those who wanted to know more about small business. For those who had recently completed the Financial Counselling Diploma Small Business Unit, the session reinforced and complemented their learnings.
During the training, presenters highlighted the similarities between assisting individuals and small business owners and outlined some key differences. The focus was on sole traders, as they formed the majority of Australian small businesses.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Owners Corporation: Practical Steps for Financial Counsellors
- 2 hrs
- 1 CPD points
- Technical
More than four million people live in Owners Corporation communities across Australia, representing 16% of our population (Australasian Strata Insights Report 2022).
Trang Chau (senior solicitor), Nathan Dorman, (Solicitor) at Mortgage Stress Victoria and Lody Stewart, (Strategy Advocacy Lead) at FCA, have presented on Owners Corporation debt (Strata Debts): Practical Steps for Financial Counsellors. They have covered both what the problem is with Owners Corporation debt, how the courts are used to recover debt and provide case studies to illustrate the practical steps that you can take to help a client with Owners Corporation debt and when to refer your client for legal assistance or make complaints. Lody has addressed the current advocacy that consumer groups are undertaking with the Victorian government, and how you can contribute to helping achieve change.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Debt Collection, Housing
Insurance Fundamentals: Navigating Claims, Climate Disasters, and Consumer Rights
- 2-3 hrs
- 1 CPD points
- Technical, Skills
This session was designed to help clients navigate the complexities of general insurance, with a special focus on home insurance and climate-related disasters. Presenters have explored insurance contracts, laws and policies governing cover, the progress of insurance claims, common disputes and expert reports.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Understanding Addiction: Clinical Perspectives and Effective Strategies
- 2-3 hrs
- 1 CPD points
- Skills
This session has explored the psychology and clinical understanding of addictions to assist us in better understanding clients presenting with gambling or AOD addictions. Ruben has explained about the neuroscientific aspects of addiction and what you can do within your role to respond supportively and with confidence.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Alcohol and Other Drugs, Gambling related harm
