CPD Library
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Insurance Fundamentals: Navigating Claims, Climate Disasters, and Consumer Rights
- 2-3 hrs
- 1 CPD points
- Technical, Skills
This session was designed to help clients navigate the complexities of general insurance, with a special focus on home insurance and climate-related disasters. Presenters have explored insurance contracts, laws and policies governing cover, the progress of insurance claims, common disputes and expert reports.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Understanding Addiction: Clinical Perspectives and Effective Strategies
- 2-3 hrs
- 1 CPD points
- Skills
This session has explored the psychology and clinical understanding of addictions to assist us in better understanding clients presenting with gambling or AOD addictions. Ruben has explained about the neuroscientific aspects of addiction and what you can do within your role to respond supportively and with confidence.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Alcohol and Other Drugs, Gambling related harm
Staying Connected: Understanding Telco Regulations and the new Telecommunications Standards
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session, presenters have explained the Telco Regulation and how to incorporate them into your client advocacy. They have also covered the updated telecommunications standards that came into effect in 2024, with a focus on applying them in practice. The session had some hands-on hypothetical case study, drawing on Consumer Action’s experience with the Telco regulations.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Gambling – Working with affected others
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
The gambling of a person can have an immense impact on the life and wellbeing of family members. In this session presenters have looked at the psychological and financial impact on affected others and discuss how you as a financial counsellor can best support affected others. Presenters have also discussed what is effective engagement and what are appropriate referrals? How can we best advocate for affected others?
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Alcohol and Other Drugs, Gambling related harm
Working with people with a disability – NDIS and Consumer law
- 2-3 hrs
- 1 CPD points
- Technical
In this session recording, the presenters have explored the intersection of the National Disability Insurance Scheme (NDIS) and Consumer Law. Through practical case studies, they have identified the key issues and explore strategies to help you assert consumer rights when engaging with NDIS service providers.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Dealing with Tough Stuff
- 2-3 hrs
- 1 CPD points
- Skills
During this workshop we explored helpful and practical strategies to deal with difficult situations and difficult people. We all face challenging interactions from time to time and in this session Petris has explained these situations in more detail and looked at ways to manage ourselves effectively, remain calm and energised throughout the day regardless of what comes your way.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Worker Wellbeing
2024 year in review
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session presenters have discussed the changes throughout 2024, such as AFCA’s approach to Responsible Lending, changes within scams, Buy Now Pay Later reforms and the new telecommunications standard.
This session’s main aim was to refresh participants on the changes and help them understand how they have affected the practice of Financial Counselling in 2024.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, Credit Law
Unfair contracts
- 2.5 hrs
- 1 CPD points
- Technical, Skills
This session has focused on unfair contracts and the companies that sign up clients to these agreements. The presenter has examine consumers’ difficulties and discussed the laws and safeguards that apply to them. Using a case study format, team has explored problems, rights, and options.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Systemic Advocacy for Financial Counsellors
- 2 hrs
- 1 CPD points
- Ethics
Financial counsellors are experts in advocacy, putting their skills to use every day in their advocacy on behalf of clients to service providers. In this training session presenters has focused on the next steps of advocacy – turning individual advocacy into systemic advocacy.
Through this session, Amanda Chan FCVic’s Advocacy Coordinator have give an overview of how to identify opportunities for systemic advocacy, identifying key stakeholders and partners, honing key messages, and how to measure progress and next steps. This session Amanda has discussed FCVic’s own Advocacy Priorities and opportunities for members to contribute to collective advocacy efforts by the sector’s peak body.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Campaigning and Systemic Advocacy
Working with people under financial administration and guardianship
- 2 hrs
- 1 CPD points
- Technical, Skills
This session has provided an overview of administration orders, powers of attorney and guardianships. Learn more broadly about power of attorney, administration orders – how to get one and how to get it revoked as well as State Trustees practices and their responsibilities versus the client who is under administration. Presenters have explained what this means for your work assisting clients who are currently on administration orders or have a guardian assigned.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Guardianship and Administration