CPD Library
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House Foreclosures
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Mortgage stress is an ongoing issue which the sector continues to see. Beyond mortgage stress, there is a point when your clients are facing foreclosure on their homes. This training session has covered these situations, what to expect in terms of processes, how Consumer Action approaches this and managing your client’s expectations.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Centrelink – Age pension and assets
- 1-1.5 hrs
- 1 CPD points
- Technical
In this session, the presenter has focused on the age pension and health care card including how they interlink. We have also explored how superannuation and the age pension affect each other.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Credit Reporting: Refresh your Skills
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Refresh your knowledge of this central area of financial counselling practice. After a brief recap of the legal landscape, presenters dive into a complex case study to help test knowledge and tease out advocacy strategies.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Recovery Assistance Program
- 1 hrs
- Technical, Skills
This session was targeted at Financial counsellors working in Gamblers Help Programs with access to RAP Funding. What is RAP and what are the Foundation guidelines for RAP?
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Gambling related harm
Taking insurance issues to AFCA and the GICGC
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find that AFCA has presented their processes for assessing disaster-related insurance applications and discussed some relevant determinations, to assist Financial Counsellors in crafting effective applications.
The GICGC presenters have discussed their process of triaging and assessing Code breaches, what this achieves for the consumer, and the other monitoring work undertaken to improve subscriber practices.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes, Insurance
Gambling 101 e-Learning for Financial Counsellors
- 2 hrs
- 2 CPD points
- Technical, Skills
This e-Learning will cover the foundation skills required when working with people directly affected by gambling. It is designed for generalist financial counsellors interested in upskilling or refreshing their knowledge in this area.
Upon completion of this e-Learning, you will be able to:
- Better understan the Australian gambling environment
- Differentiate between different forms of gambling and identify them in client statements and conversations
- Identify the different stages of change and apply them to a clients situation
- Confidently and gently start a conversation around gambling with clients
- Identify suitable income and asset protection strategies for people directly affected by gambling harm
- Utilise new vocabulary when it comes to advocating for your clients
- Advise clients more effectively on gambling self-exclusion options and make appropriate referrals.
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- Published:
- Resource Type: CPD, e-Learning
- Topics: Gambling related harm