CPD Library
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Rental Stress – Tenancy updatesÂ
- 2.5 hrs
- 1 CPD points
- Technical, Skills
After a successful delivery at the 2023 FCVic Conference in Lorne we are offered this refresher training.
The Tenancy session has included a refresher on the rental law changes and discuss appropriate referral pathways for Financial Counsellors (FCs). It has provided an in-depth review of what happens to renters who are experiencing rent arrears and an overview of strategies that can assist renters to retain their rental agreements including an overview of the laws relating to rent increases.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing
Wellbeing PD – Boundaries at work
- 2 hrs
- 1 CPD points
- Technical, Skills
Maintaining healthy boundaries is not only important to protect our own wellbeing but also required of us by our code of ethics. We can differentiate between personal boundaries and professional boundaries. They ensures we are staying in our lane and protect us from overwhelm. In this session attendees have explored common scenarios Financial Counsellors face in their daily case work and look at ways of implementing healthy boundaries.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Worker Wellbeing
Insolvency refresher
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This Small Business in-depth webinar has provided a refresher on company insolvency for small business financial counsellors. The session has covered the various pathways to insolvency, and provide updates to changes to the insolvency regime – including Small Business Restructuring – in the post-Covid era. The presenters have addressed some key issues of concern facing SBFCs trying to assist small business company owners/ directors, such as: when company debts become personal debts; director liability when directorship resulted from coercion or economic abuse; how best to assist small business owners when they can’t afford liquidation; processes to deregister a company when liquidation can’t be afforded.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business
Asset Protection and Gambling harm
- 2 hrs
- 1 CPD points
- Technical, Skills
Ever wondered when that client is sitting in front of you and you’re aware their asset (car, house or other secured asset) is at serious risk and not sure what the next steps and conversations with your client may be?
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Mortgage stress and guarantors
- 3 hrs
- 1 CPD points
- Technical, Skills
With the rise in interest rates and the cost of living, mortgage stress remains a constant issue for clients in the sector. This session has provided the necessary skills and knowledge to identify the most effective interventions. The presenters has also shared valuable information on guarantors and reverse mortgages.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing, Responsible Lending
Centrelink Overpayments & Social Security Debt Help
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
Financial counsellors regularly support clients who have had debts raised against them for alleged overpayments. However, in some situations, the debt may be incorrect, or the client may not have to repay it. In this session Eloise has explained about Centrelink debts, how they come about, and how to appeal them. During this session, presenter has also given a demonstration of SSRV’s website ‘Social Security Debt Help’ which is an online resource that helps people better understand Centrelink debts and their options.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Buy Now Pay Later & Wage advance
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
In this ‘Buy Now Pay Later’ (BNPL) and ‘Wage Advance’ session CALC presenters have provided an overview of these products.
Learning outcomes:
- An understanding of the issues with Buy Now, Pay Later (BNPL) and Wage Advances products and the negative impact they have on consumers who use them.
- An overview of the regulatory reforms to the BNPL law that are expected to be introduced later this year and how these proposed changes will impact consumers.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Payday Loans, Responsible Lending
All things ‘Super’
- 2 hrs
- 1 CPD points
- Technical, Skills
This session has focused on accessing Superannuation as well as insurance products linked to Superannuation accounts.
Josh Mennen from Maurice Blackburn has covered important legislative changes that impact eligibility to insurance and discuss statutes of limitations as well as how centrelink payments and bankruptcy can impact on superannuation and compensation payments.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance, Taxation
Competing demands – Managing a sustainable workload
- 2-2.5 hrs
- 1 CPD points
- Skills
In this session, our presenter (Petris Lapis) has explained about the latest science around productivity and time efficiency. Also, learn from Financial Counsellors how they structure their work and what they have learned along the way.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills
Applying the Banking Codes of Practice to financial counselling work
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
In this session the presenters have explained how to include banking codes of practice into your client advocacy. They have looked at examples of how and when AFCA has applied the Banking Code and COBA Code, followed by an interactive hypothetical case study based on Consumer Action experience with these codes.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law