CPD Library
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Telephone financial counselling skills and First Nations clients
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
The Telephone Counselling Skills training program has been developed to provide financial counsellors with a framework to work effectively in assisting clients over the phone. This session was focused on First Nations clients and cultural safety practices.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Telecommunications
AFCA & Responsible Lending
- 2-3 hrs
- 1 CPD points
- Technical, Skills
AFCA has updated its approach document to responsible lending, it was finalised in early 2024. This training session has focused on this new approach.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Responsible Lending
Elder Abuse Professional Development e-learning
- 3 hrs
- 3 CPD points
- Technical, Skills, Ethics
Welcome to this Financial Counselling Victoria Elder Abuse professional development e-learning. This module will help you to consider the following:
- What is financial elder abuse?
- Who perpetrates the abuse?
- What does it look like for an older person?
- And importantly, how can you as a financial counsellor assist older people to seek help?
- Published:
- Resource Type: CPD, e-Learning, Learning Materials
- Topics: Carers, Elder Abuse
ASIC, Debt Administrators & Inappropriate Part IX Agreements 
- 2-3 hrs
- 1 CPD points
- Technical, Skills
This session has focused on ASIC’s role and powers in relation to debt administration companies that sign up clients to inappropriate Part IX Agreements. In particular, presenters have covered the licensing regime for these agreements, which was introduced in July 2021, and explore what ASIC has been doing in this space since then.
Presenters have used a case study format to explore problems, rights and options, remedies, alternatives and systemic issues for financial counselling clients in this situation.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, Credit Law
Centrelink Payments – Member of a Couple
- 1-1.5 hrs
- 1 CPD points
- Technical, Skills
If Centrelink decides that an individual is a member of a couple, this can impact their rate of income support payment and in some instances mean that they are not eligible for that payment at all.
In this session, we have looked at what Centrelink considers when assessing member of a couple status, and examine the changes to the Social Security Guide that were introduced in May 2023.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Bankruptcy refresher and update
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This session has provided an opportunity to update and refresh your knowledge and skills around bankruptcy. We have explored the handling of bankruptcy issues involving tax, superannuation and small business issues. The session has provided plenty of opportunities for practical application of skills via case studies and includes interactive exercises.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Bankruptcy, Debt Agreements and Insolvency
Victims of crime – victims assistance program
- 1-2 hrs
- 1 CPD points
- Technical, Skills
In this session presenters have explained how the Victims assistance program provides trauma informed services that are responsive to the complex and diverse needs of victims of reported and unreported crime against the person. The session has included an overview of the program, eligibility, referral requirements as well as a Case Study exploring how the victim’s assistance program can assist your clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Client Support and Resources
Ethical dilemmas in casework
- 1-2 hrs
- 1 CPD points
- Skills, Ethics
In this session, we have looked at ethical dilemmas that financial counsellors face in their roles. We analysed what is required of us by our code of ethics and how to apply that in real-life scenarios. Special guest, Senior Philosopher, Tim Dean from the Ethics Centre will join us as we discuss different case studies that require ethical decision-making.
Also, presenters have differentiated between ethical boundary crossings and ethical boundary violations and consider what is in the best interest of our client. We have encouraged discussion amongst participants and considered different views on how to respond to the presented ethical dilemmas.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Ethics
Judgement Debt Recovery: the law & the sheriff  
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This session has explored the legal environment that underpins the judgement debt recovery system in Victoria, including where sheriff processes fit within this environment.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Judgment Debts and Enforcement
Mental Health Comorbidity and Gambling Harm
- 2 hrs
- 1 CPD points
- Technical, Skills
This session has focused on an overview of mental health conditions, medical and psychosocial/psychoeducational treatment options and how this can impact on work we do as financial counsellors with individuals and affected others.
We will learn a basic overview on presenting mental health issues when gambling harm is present and how appropriate referrals and support services can be introduced to the person. The focus of the training will be on developing practical strategies with the client, including financial management techniques and hardship, treatment intervention and optimal support for the person. .
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm, Mental Health