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An update on FCVic’s Digital Transformation Roadmap project, including recent sector consultations, technology and AI workshops, and the next steps towards developing a digital transformation framework and ethical AI guidelines for financial counselling.
This update from Social Security Rights Victoria shares a real client story highlighting how Centrelink’s Asset Hardship provisions can assist people experiencing severe financial hardship. It also outlines when and how asset exemptions may apply across a range of Centrelink payments.
FCVic has commenced a Governance Review of its Constitution to ensure it remains contemporary, clear, and fit for purpose. The review is being guided by the FCVic Board, supported by expert advice, and informed by consultation with members across surveys, briefings, and a dedicated workshop.
Three peak bodies for frontline community support services are sounding the alarm on a sharp rise in financial stress across Victoria, with demand for help outstripping capacity. Financial Counselling Victoria, Community Information & Support Victoria, and Neighbourhood Houses Victoria are calling for urgent State Government action to prevent further hardship for individuals, families, and communities.
Read this month’s update from FCVic CEO Zyl Hovenga‑Wauchope, reflecting on the Community Disaster Resilience Summit and looking ahead to the 2026 Conference, In Pursuit. The update also covers national collaboration, election advocacy priorities, and a farewell to Julie Barrow.
Read this month’s update from FCVic Projects Coordinator, Georgina Molloy, on the progress of the Digital Transformation Roadmap project, funded through the Financial Counselling Industry Fund’s Innovation Grant 2025 round. The update outlines early consultation findings, agency engagement across Victoria and NSW, and the next phase of workshops exploring technology systems and organisational approaches to AI.