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This case study from Social Security Rights Victoria highlights how special circumstances debt waiver provisions can apply when complex family violence and hardship issues are present. It demonstrates the value of collaboration between financial counsellors and social security lawyers in achieving fair outcomes for clients.
Leaders and communities came together at the FCVic 2026 Resilience Summit to share insights on trust, innovation and building a stronger, more connected disaster resilience ecosystem.
Read this month’s update from FCVic CEO Zyl Hovenga‑Wauchope, reflecting on the profound impact of fires and flooding on Victorian communities and the financial counsellors supporting recovery. The update also outlines key developments in funding, industrial advocacy, and FCVic’s continued commitment to long‑term stability and fair recognition for the sector.
Financial counselling peak bodies across Australia have joined forces to call for transformational Federal Budget investment in frontline financial counselling services. The evidence shows urgent action is needed to address record cost‑of‑living pressures and unmet community demand.
Read about December’s Legacy Housing Forum, which brought together government, industry, and community leaders to explore collaborative, system‑level solutions to Australia’s growing insurance affordability crisis. It highlights key insights, shared challenges, and the pathways identified to support equitable access to affordable insurance for Australian households.
FCVic’s Digital Transformation Roadmap project is now underway, with sector consultation commencing in February 2026 through member and agency surveys across Victoria and NSW, delivered in partnership with Infoxchange and the Financial Counsellors’ Association of NSW. Insights gathered will inform practical recommendations to support agencies to modernise systems and respond to emerging opportunities and risks, including the use of artificial intelligence.