CPD Library
You can browse the library below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
Search
Topic
CPD type
Sort
Understanding the legal landscape of Owner’s Corporations
- 2 hrs
- 1 CPD points
- Technical
In this session, the presenter has explained how owner’s corporations operate within their legal context. Also, explored the Owner’s rights regarding hardship, forced bankruptcies and the lack of hardship options.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing
2023: the Year in Review
- 1-2 hrs
- 1 CPD points
- Technical, Skills
This year has seen changes across a few regulatory frameworks that underpin financial counselling practice (eg. Banking Codes of Practice; Buy Now Pay Later). This session has covered those changes, contrasting the new regulatory environment with the old, and exploring their impact
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, Credit Law
Centrelink entitlements for parents
- 2-3 hrs
- 1 CPD points
- Technical
In this session, the presenter has looked at the different payment types available to parents, with a focus on issues clients are commonly presenting with.
Entitlements include Family Tax Benefit and parenting payments as well as Child Care Subsidy. Learn how to dispute the percentage of care for family tax benefit what this involves and what Centrelink entitlements single parents have.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Gambling and criminal law referrals
- 2-3 hrs
- 1 CPD points
- Technical, Skills, Ethics
In this session presenters have explained that Gambling and legal issues can often co-occur and include the following:
- Forged signatures to increase credit card limits;
- Sale of items that didn’t belong to the client;
- Stealing from the employer or provision
- Incorrect information to credit providers.
When is a gambler’s help financial counselling case a legal case and what are our legal and ethical boundaries?
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Payday Loans & Consumer Leases: the New Framework
- 2 hrs
- 1 CPD points
- Technical, Skills
Changes to the regulatory frameworks of Payday Loans and Consumer Leases are due to come into force in June 2023. This session has explored the impact of these changes on your work as a financial counsellor. Also, an interactive case study has been used during the session.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Telephone financial counselling skills – using an interpreter
- 2-3 hrs
- 1 CPD points
- Technical, Skills
The Telephone Counselling Skills training program has been developed to provide FCs with a framework to work effectively in assisting clients over the phone. In this session, presenters have focused on using a telephone interpreting service. Using an interpreter while dealing with a client over the telephone requires a particular set of skills. This session was an interactive workshop designed for the development of these skills.
The session was delivered by a senior Consumer Action financial counsellor, who has extensive experience working with interpreters on the National Debt Helpline.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Telecommunications