CPD Library
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Separation and property settlement
- 2-3 hrs
- 1 CPD points
- Skills
Separation is one of the most challenging times in people’s life’s. The session was focused on supporting clients who are separating from their partners. The presenter has provided an overview of the family law system and continues with a particular focus on property settlement and the intersection of credit law and family law.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Family Law
House Foreclosures
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Mortgage stress is an ongoing issue which the sector continues to see. Beyond mortgage stress, there is a point when your clients are facing foreclosure on their homes. This training session has covered these situations, what to expect in terms of processes, how Consumer Action approaches this and managing your client’s expectations.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Centrelink – Age pension and assets
- 1-1.5 hrs
- 1 CPD points
- Technical
In this session, the presenter has focused on the age pension and health care card including how they interlink. We have also explored how superannuation and the age pension affect each other.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Credit Reporting: Refresh your Skills
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Refresh your knowledge of this central area of financial counselling practice. After a brief recap of the legal landscape, presenters dive into a complex case study to help test knowledge and tease out advocacy strategies.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Taking insurance issues to AFCA and the GICGC
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find that AFCA has presented their processes for assessing disaster-related insurance applications and discussed some relevant determinations, to assist Financial Counsellors in crafting effective applications.
The GICGC presenters have discussed their process of triaging and assessing Code breaches, what this achieves for the consumer, and the other monitoring work undertaken to improve subscriber practices.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes, Insurance
AFCA’s jurisdiction: What’s in, what’s out and where to next?
- 1-2 hrs
- 1 CPD points
- Skills
In this session recording you will find the boundaries of AFCA’s jurisdiction, especially in the Consumer Credit context, including debt management and credit repair cases. One of the questions we are seeking to answer is: Will AFCA accept complaints about members that provide debt management services, where the underlying debt / default / listing was non-credit? More broadly we will cover:
– What is inside and what is outside of AFCA’s jurisdiction
– Where do you go for a resolution for matters that don’t fall within this jurisdiction
– How do AFCA’s rules get applied?
– Is there any advocacy that could happen around this?
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes