CPD Library
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COVID-19 Updates
- 2 hrs
- 1 CPD points
- Technical
The training session has covered the impact of COVID-19 on consumer law and lending. We identify new problems and worsening impacts on existing problems and suggest strategies to help manage these with your clients. It is designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: COVID-19, Responsible Lending
Integrating MARAM into Practice
- 1.5 hrs
- 1 CPD points
- Technical, Skills
Hear from financial counsellors and managers from a range of agencies about how they use MARAM to support clients experiencing family violence.
MARAM is not a checklist and every conversation with every client is going to be different. This webinar will show how others build rapport and draw out the information they need to help victims of family violence get the support they need. You will also hear from managers about what procedures they have in place to ensure financial counsellors know what their boundaries are and when to refer.
This webinar provides a practical discussion that gets down to the nuts and bolts of how to identify and respond to family violence.
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- Published:
- Resource Type: CPD, Session Recording
- Topics: Family Violence
What does recovery look like for small business owners?
- 1-1.5 hrs
- 1 CPD points
- Technical, Skills
This training session was designed to build the skills and confidence of generalist financial counsellors dealing with clients who operate a small business. How can small business recover with other demands such as cash flow problems, fatigue of owners, supply issues and staff shortages? How can we help to build or strengthen resilience in small business owners? How can we manage their expectations?
A range of speakers and panellists will address: the current economic environment for small business; stages of stress and recovery for small business owners; hardship with lesser protections; dealing with client expectations and other forms of assistance available.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Foundations
Responsible Lending
- 2.5 hrs
- 1 CPD points
- Technical, Skills
Join us as we look at ways to identify responsible lending issues and unjust transactions. The presenters have explored different avenues that are available for resolving these issues, and how to identify the best outcomes for your client. The session was designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Responsible Lending
The Fines Lifecycle and Options
- 1.5 hrs
- 1 CPD points
- Skills
After this workshop you will no longer be afraid of tackling your client’s fines. Fines and accumulated fines are at the core of a lot of people’s debts. This workshop work focus on the lifecycle of fines. It will step us through the infringements system, what the options are for a client at each stage and how a financial counsellor can support.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Infringements and Fines
Vicarious trauma and self-care
- 2 hrs
- 1 CPD points
- Skills
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? In this session presenter has provided the space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health