CPD Library
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FCVic Gambler\’s Help FC Forum
- 1 hrs
- 1 CPD points
- Skills
This session was aimed to provide financial counsellors working in Gambler’s Help services with an opportunity to broaden the peer to peer sharing beyond your own agency and in a structured manner. By sharing our successes and our struggles with each other and learning from others practices you can advance your own casework.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Peer2Peer Debriefing
- 1 hrs
- 1 CPD points
- Skills, Ethics
Financial counselling can be a tough job. We all know how challenging it can be dealing with clients who have experienced a traumatic event, are distressed, or are vulnerable in one way or another. Often times their frustrations and pain can spill over to us – the person trying to help. How do we look after ourselves?
Often we seek support by turning to the first person available – our colleague right next to us. And that’s a good thing – to reach out and talk. But how do we do this in a way that is most productive?
The Peer2Peer debriefing webinar will give you a framework to assist you with an informal debriefing from these situations – whether you’re the one needing to talk, or the person who’s assisting a colleague. I’m sure we’ve all been on both sides! It’ll also give you some simple strategies for looking after your own well-being in a high-pressure environment.
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- Published:
- Resource Type: CPD, Session Recording
Avert Family Violence Training – Basic Course
- 2-3 hrs
- 3 CPD points
- Technical, Skills
The aim of the AVERT Family Violence Basics Course is to provide an introduction to the historical and legal contexts of family violence including relationship dynamics, impacts on victims and service responses.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Family Violence
AFCA Process webcast recording
- 1.5 hrs
- 1 CPD points
AFCA hosted a webcast to provide information on their dispute resolution process. The session was particularly relevant for those working directly with AFCA regarding IDR and EDR responses to customer complaints.
Welcome back
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Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes