CPD Library
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Vicarious trauma and self-care
- 2 hrs
- 1 CPD points
- Skills
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? In this session presenter has provided the space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
Advocacy and Campaigning sessions
- 2 hrs
- 1 CPD points
- Skills
Advocacy and Campaigning sessions was designed to update and improve on your existing advocacy and campaigns skills.
Session was separated into two components:
Day 1 training – The first part of the training is focused on campaign messaging and tactics, political engagement and sharing client stories to drive change.
Day 2 training- The second part of the training helps you learning new skills around engaging with the media and include helpful hints and tips on media interviews and presentation skills.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Campaigning and Systemic Advocacy
Graduate Year – Delivery Block ‘Double’
- Technical, Skills, Ethics
Our brand-new graduate year training is premiering. This two-day delivery forms a part of our graduate year training. The graduate year training consists of a total of 3.5 days of interactive online training and 4 pre-requisite e-learnings. This session was divided into three delivery blocks. Block ‘Double’ consisting of 2 days, block ‘Single’ consisting of 1 day and block ‘Half’ being a half day delivery.
This session covered Consumer law, Bankruptcy, our Code of Ethics and what it requires of us, Case notes, letter writing and negotiating skills as well as core case work skills such as managing the conversation and setting boundaries and expectations.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Banking and Finance, Bankruptcy, Debt Agreements and Insolvency, Consumer Law
Working with clients with complex needs and comorbidities
- Skills
This session have explained effective ways of dealing with clients affected by mental health conditions and co-morbidities. The focus was on recovery orientated practice as a model, including person-centred support, co-creating safe working relationships, collaborative conversations and coaching skills.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
EDR: Complaints to AFCA
- 1 hrs
- Technical, Skills
Consumer Action Law Centre in conjunction with AFCA will present a practical workshop on making complaints to AFCA. The presenters have guided us through the full process from how and when to make a complaint, to drafting tips and things to look out for as well as what to do when you disagree with an AFCA decision.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: EDR and Ombudsman Schemes
Centrelink Debts – putting together your review request
- 2 hrs
- 1 CPD points
In this session recording you will step through which pages of a response to a Freedom of Information (FoI) request are most likely to be useful, how to interpret the mainframe screen grabs, and how to interpret much of the paperwork likely to be returned in response to a Centrelink FoI request.
Also, presenter explained the essential components of a review request, and understand where that review request should be directed: Centrelink or the Administrative Appeals Tribunal (AAT).
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Local Councils