CPD Library
You can browse the library below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
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Advocacy and Campaigning
- 1-2 hrs
- 1 CPD points
- Skills
Advocacy and Campaigning training session was presented by Policy & Campaigns experts from Consumer Action Law Centre. Using a current hot topics. The session was followed the life cycle of a campaign for change, with a focus on the role of FCs in this important work.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Campaigning and Systemic Advocacy
Ethical dilemmas – Case study discussion
- 1 hrs
- Ethics
Our Code of Ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? In this session presenter has analysed a case study displaying an ethical dilemma involving financial elder abuse. We have considered different views on how to respond to the presented dilemma.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Ethics
Cryptocurrency, CFD & Speculation
- 1.5-2 hrs
- 1 CPD points
- Technical
Tracee Cramond (Team Manager) and Margaret Ekins (Case Manager) from the Investments and Advice team at the Australian Financial Complaints Authority (AFCA) provided us information about contracts for difference (CFDs) and cryptocurrency. Although not commonly seen in the financial counselling space, these complex products are appearing more often with the increased accessibility and gamification of online trading.
Tracee and Margaret have shared their extensive experience, explaining the operation of contracts for difference (CFD) trading, also covering the risks and issues commonly seen by the Investments & Advice Team when things go wrong.
They have guide a discussion about cryptocurrency trading, how blockchain technology works, as well as the most common issues AFCA sees involving digital wallets, Bitcoin, and other currency exchanges.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Supervisee skills for graduates
- 2 hrs
- 1 CPD points
- Skills
Supervision is designed to promote wellbeing, facilitate reflective practice, explore ethical issues, develop skills and foster best practice.
This session focused on the supervisee. What should you expect from your professional supervision session, how can you prepare for it to make sure you get the most out of your session with the professional supervisor? What is your role compared to the role of the professional supervisor?
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Professional Supervision, Professional Supervision
Supporting Clients with Fines
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find out how to best support clients presenting with fines related debts. This was a unique opportunity to listen to two experienced financial counsellors, working in the Fines Clinic, share their insights of the challenging fines space. An update on COVID fines and related issues will also be included as part of this training.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Infringements and Fines
Telco Disputes and Consumer Law
- 1.5-2 hrs
- 1 CPD points
- Technical
A lot is happening in the Telco space, not all of it is reassuring. At the end of last year Consumer Action Law Centre launched a report about the issues that financial counsellors were seeing during COVID and the problems with self-regulation of the industry (see Report: The Trouble with Telcos Stories from 2020 – Consumer Action Law Centre). In this session recording, find out some of the strategies you can use to challenge telco debt and hear about some the advocacy work that is happening in that space.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law