CPD Library
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Small Business e-Learning Series
- 1-10+ hrs
- 1-10 CPD points
- Technical, Skills
The Small Business e-Learning Series has been developed within FCVic’s Small Business Wellbeing project funded by the Victorian Government.
The Series comprises two streams: ‘Foundations’ and ‘Advanced’. The 14 ‘Foundations’ modules align with the Diploma of Financial Counselling unit CHCFIN010: Apply basic concepts of small business to financial counselling. The 6 ‘Advanced’ modules provide more specialist content to suited to small business financial counsellors’ practice.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Small Business Advanced, Small Business Foundations
What does recovery look like for small business owners?
- 1-1.5 hrs
- 1 CPD points
- Technical, Skills
This training session was designed to build the skills and confidence of generalist financial counsellors dealing with clients who operate a small business. How can small business recover with other demands such as cash flow problems, fatigue of owners, supply issues and staff shortages? How can we help to build or strengthen resilience in small business owners? How can we manage their expectations?
A range of speakers and panellists will address: the current economic environment for small business; stages of stress and recovery for small business owners; hardship with lesser protections; dealing with client expectations and other forms of assistance available.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Foundations
Graduate Year – Delivery Block ‘Single’ online delivery
- Technical, Skills, Ethics
The graduate year training consists of a total of 3.5 days of training and 4 pre-requisite e-learnings. It is divided into three delivery blocks. Block ‘Double’ consisting of 2 days, block ‘Single’ consisting of 1 day and block ‘Half’ being a half day delivery.
In the two delivery blocks, “Single” and “Half” you will get a chance to go through case studies, ask all your questions and build networks with your peer group. The content will cover credit law, debt enforcement, counselling skills as well as ethics and supervisee skills. We will keep the content delivery to a minimum and instead focus on providing practice opportunities. This training is designed to provide you with a platform for questions, case studies and practical exercises.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Ethics
Responsible Lending
- 2.5 hrs
- 1 CPD points
- Technical, Skills
Join us as we look at ways to identify responsible lending issues and unjust transactions. The presenters have explored different avenues that are available for resolving these issues, and how to identify the best outcomes for your client. The session was designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Responsible Lending
Money Worries: Emotional Resilience
- Skills
This session was based on a resource developed by the UK Leeds University business school and now adapted for financial counsellors in Victoria called Money Worries and how to beat them. The booklet was designed to empower financial counsellors in supporting their clients to develop stronger emotional resilience. This session has introduce the resource and its content and provide opportunity to further develop your counselling skills. The focus of this training is supporting clients with feelings of shame, guilt and embarrassment.
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- Published:
- Resource Type: CPD, Learning Materials
The Fines Lifecycle and Options
- 1.5 hrs
- 1 CPD points
- Skills
After this workshop you will no longer be afraid of tackling your client’s fines. Fines and accumulated fines are at the core of a lot of people’s debts. This workshop work focus on the lifecycle of fines. It will step us through the infringements system, what the options are for a client at each stage and how a financial counsellor can support.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Infringements and Fines