CPD Library
You can browse the library below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
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Navigating the Child Support system
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Navigating the Child Support system training has provide an opportunity to better understand the child support system and its challenges. People in hardship can be on the receiving or the paying end of child support. For the receiving parent, child support entitlements and different collection options are relevant and will be explored. They may also need help to deal with a Centrelink overpayment, as child support and family tax benefit payments are inter-related. Some of your clients might benefit from the change of assessment, or income declaration forms. The latter being more applicable to the paying parent who might be in financial hardship and struggle to make those payments. It has become apparent that child support payments can often be linked to economic abuse and family violence, presenters have explained this further in detail.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Family Law
Going for broke – Talking bankruptcy
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Consumer Action have facilitated a panel to discuss some common issues and pitfalls FCs may encounter when assisting clients with bankruptcy.
Learning outcomes:
- Utilise legal principles to support clients going through bankruptcy.
- Support clients to manage bankruptcy court proceedings.
- Draw from a range of approaches to bankruptcy to build your own strategy and advice toolkit for this type of matter.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Bankruptcy, Debt Agreements and Insolvency
Small Business: Negotiation options where legal protections are limited
- 1-2 hrs
- 1 CPD points
- Skills
Small Business: Negotiation options where legal protections are limited session has considered negotiation strategies for Financial Counsellors advocating on behalf of small business owners, when there are little or no legal protections to support the negotiations. With business credit and finances not regulated in the same way as they are for individual consumers, advanced negotiation skills and mediation skills can be very helpful in discussions with creditors of small business owners. Andrew Moffat, Senior fellow and lecturer in mediation at the Melbourne Law School, has shared his tips with us as well as traps to look out, followed by an opportunity to ask your questions.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Small Business Advanced
Changes to the Residential Tenancies Act and its protections for FC clients
- 2-3 hrs
- 1 CPD points
The new Residential Tenancies Regulations came into effect on 29 March 2021. Tenants Victoria has provided a tailored session for financial counsellors to look at what has changed and in particular, what new protections are offered for our clients.
The training has cover notices to vacate, rent arrears and arrangements to repay, as well as repairs and mould.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing
Avoiding the rabbit hole – Strategic empathy
- 1-2 hrs
- 1 CPD points
- Skills, Ethics
Strategic empathy is a most powerful communication tool allowing you to segue into a new part of the conversation smoothly and supporting clients to move from emotion to a calmer headspace. Strategic empathy can help you build trust and enables an open conversation about someone’s situation all while avoiding going down rabbit holes with your clients which can get triggered through sympathy. Learn from Alexander Daniel from e-matrix training what it is all about and how to practice strategic empathy and improve your own wellbeing and risk of vicarious trauma.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Introduction to Financial Elder Abuse
- 4 hrs
- 4 CPD points
- Technical, Skills
Over several years, Financial Counselling Victoria has been strengthening the links between financial counsellors, community service workers and community members for elder abuse prevention and response. Part of this work involves professional development for financial counsellors on the topic of elder abuse and its context for Victorian families.
This professional development has been developed for self-guided study and ongoing reference purposes. The self-guided online format provides for rapid upskilling of the financial counsellors who are tasked with delivery of the Victorian Government’s elder abuse prevention and response initiative in the bushfire affected communities of Alpine, Towong and East Gippsland.
These resources are complemented by small group online workshops. The remainder of the professional development is a combination of working in your own time, using online learning materials and references, and interactive webinars led by experienced financial counsellors and other elder abuse practitioners.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Elder Abuse