CPD Library
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Small Business: Negotiation options where legal protections are limited
- 1-2 hrs
- 1 CPD points
- Skills
Small Business: Negotiation options where legal protections are limited session has considered negotiation strategies for Financial Counsellors advocating on behalf of small business owners, when there are little or no legal protections to support the negotiations. With business credit and finances not regulated in the same way as they are for individual consumers, advanced negotiation skills and mediation skills can be very helpful in discussions with creditors of small business owners. Andrew Moffat, Senior fellow and lecturer in mediation at the Melbourne Law School, has shared his tips with us as well as traps to look out, followed by an opportunity to ask your questions.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Small Business Advanced
National Consumer Credit Protection Act & Consumer Protections
- 1.5-2 hrs
- 1 CPD points
- Technical, Skills
Consumer Action Law Centre has conducted a refresher for financial counsellors on how to use the National Consumer Credit Protection Act. This session was used a ‘ready reckoner’ format, where the discussion has highlighted the most valuable sections of the Act. Lisa used case-studies to explain and apply the law. Basic knowledge of Credit Law will be assumed.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Changes to the Residential Tenancies Act and its protections for FC clients
- 2-3 hrs
- 1 CPD points
The new Residential Tenancies Regulations came into effect on 29 March 2021. Tenants Victoria has provided a tailored session for financial counsellors to look at what has changed and in particular, what new protections are offered for our clients.
The training has cover notices to vacate, rent arrears and arrangements to repay, as well as repairs and mould.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing
Avoiding the rabbit hole – Strategic empathy
- 1-2 hrs
- 1 CPD points
- Skills, Ethics
Strategic empathy is a most powerful communication tool allowing you to segue into a new part of the conversation smoothly and supporting clients to move from emotion to a calmer headspace. Strategic empathy can help you build trust and enables an open conversation about someone’s situation all while avoiding going down rabbit holes with your clients which can get triggered through sympathy. Learn from Alexander Daniel from e-matrix training what it is all about and how to practice strategic empathy and improve your own wellbeing and risk of vicarious trauma.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Payday loans and consumer leases
- 2-2.5 hrs
- 1 CPD points
- Technical
Payday loans and consumer leases PD session was focused on strategies FCs can use to get good outcomes for clients with consumer leases or payday loans, using case studies. The aim if this session is to get inside the business model of payday lenders and explore how to use this knowledge to achieve better outcomes for clients impacted by small amount credit contracts. The first half of the session was focused on payday loans and the second half on consumer leases.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Introduction to Financial Elder Abuse
- 4 hrs
- 4 CPD points
- Technical, Skills
Over several years, Financial Counselling Victoria has been strengthening the links between financial counsellors, community service workers and community members for elder abuse prevention and response. Part of this work involves professional development for financial counsellors on the topic of elder abuse and its context for Victorian families.
This professional development has been developed for self-guided study and ongoing reference purposes. The self-guided online format provides for rapid upskilling of the financial counsellors who are tasked with delivery of the Victorian Government’s elder abuse prevention and response initiative in the bushfire affected communities of Alpine, Towong and East Gippsland.
These resources are complemented by small group online workshops. The remainder of the professional development is a combination of working in your own time, using online learning materials and references, and interactive webinars led by experienced financial counsellors and other elder abuse practitioners.
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- Published:
- Resource Type: CPD, e-Learning
- Topics: Elder Abuse