CPD Library
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NDIS and consumer law in action
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find an interactive survey of how the National Disability Insurance Scheme intersects with Consumer Law. The presenter has used a hands-on case study approach to issue spots and explore ways to assist consumers living with disabilities to assert their rights with NDIS service providers. This training session was designed to follow on from the What is the NDIS and how does it work? training delivered in March 2022 which is available on the FCVic CPD library for viewing.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS
When Gambling and Family Violence intersect
- 2 hrs
- 1 CPD points
- Technical, Skills
When Gambling and Family Violence intersect session was targeted at specialist gambling FCs. It has drawn attention to the complex area where gambling and Family Violence intersect.
This recording includes scenarios where the person gambling is the perpetrator of FV or the victim of FV, as well as the other side of the story: affected others and financial abuse. Family Violence and harmful gambling are both common and harmful public health problems. Experience of one increases a co-occurrence of the other. For some victims of family violence gambling can function as a survival tool. What are the challenges that arise for us as workers? How can we best support people affected by gambling harm and FV?
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Rain, rain go away: Disaster and floods insurance
- 2 hrs
- 1 CPD points
- Technical
Currently, there are serious flooding events happening across Victoria. These are predicted to be ongoing. Consumer Action Law Centre’s experienced staff delivered the session with case studies and a Q&A format. This session was designed for financial counsellors to bring current issues from their own practice to an open discussion about how to deal with these issues. The training has touched on notices to vacate, rent arrears and arrangements to repay as well as repairs and mould.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Insurance
Worker’s injury compensation
- 2 hrs
- 1 CPD points
- Skills
In this session resources, you will learn about how to make a claim and what compensation payments are available.
You may be eligible for compensation if you or a client got injured at work and needs medical treatment or time off work. The Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act) addresses what happens when a Victorian worker is injured.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Tax Clinic Referrals for Small Business
- 1 hrs
- 1 CPD points
- Technical
In this session recording you will hear directly from the Victoria and Monash University Tax Clinic on their role and how you can assist small business clients. This training has provided information on what matters are within the scope and out of scope; times /periods of operation; the process followed in supporting clients; how client referrals to the Clinic are best made and how financial counsellors can best prepare their clients for an upcoming appointment.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced, Small Business Foundations
Post disaster – Rebuilding resilience and looking after ourselves and clients
- 2 hrs
- 1 CPD points
- Skills
Post-disaster – Rebuilding resilience and looking after ourselves and clients session was divided into two sections:
- Dr. Rob Gordon recordings snapshots and discussion
The learning outcomes
- Gain an awareness of the nature of resilience and recovery
- Understand the ways in which communities can be affected by disaster
- Work sensitively to support people through disaster aftermath and recovery
- Understand the skills and importance of maintaining your role when working with people who are still recovering from crisis
- Manage the client narrative and direct the conversation to areas where you can help
- Presentation from a guest speaker- Jen Thompson, Psychotherapist and Trauma Therapist & Trainer.
The learning outcomes from the session recording:
- Understand trauma effects on clients, resulting from disaster and other events
- Apply a trauma-informed lens to Financial Counselling casework
- Safely, supportively, and responsively work with traumatised clients still recovering from the aftermath of a natural disaster; and
- Embed self-care strategies into practice.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery