CPD Library
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Communicating with compassion
- 1-2 hrs
- 1 CPD points
- Skills
The session was based on the concept of non-violent communication by Rosenberg. Non-violent communication in the workplace naturally helps you when communicating with your colleagues and clients, it teaches you how to be real and honest in a way that you are more likely to be heard, and how to listen with empathy & compassionate understanding. Non-violent communication can also be really helpful when having to advocate for yourself.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Campaigning and Systemic Advocacy, Casework Skills
Gambling Skill Set – refresher
- 2-3 hrs
- 1 CPD points
- Skills, Ethics
This session is designed specifically for FCs working regularly with people affected by gambling harm. It reflected on the nationally accredited skill set delivered by registered training organisations and how key learnings from that are implemented into practice.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Working with LGBTIQA+ community members
- 3 hrs
- 1 CPD points
- Skills, Ethics
Presented by Rainbow Health Australia, this session has examined the relationship between sexuality, gender identity and financial precarity, and have used this context to explore how attendees can make their financial counselling practice more LGBTIQA+ inclusive.
Presenters Matthew Parsons and Kerry Simple will be joined by an expert panel with a wide variety of professional and lived experience:
Lynda Horn – Senior Financial Counsellor, Thorne Harbour Health
Brian Kerr – Senior Financial Counsellor, Good Shepherd
Norm McMurray – Superannuation Advocate, Berrill and Watson Superannuation and Insurance Lawyers
Ricki Spencer – PhD candidate, The University of Melbourne; public advocate for transgender and First Nations communities, and for people living with a disability
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Graduate Year Training – Bankruptcy
- 2 hrs
- 1 CPD points
- Technical, Skills
This session forms part of the Graduate Year training and focuses on bankruptcy. It is designed for new newly qualified and early career financial counsellors. The session will focus on bankruptcy and part IX debt agreements. Participants will get a chance to go through case studies, ask questions and build networks with their peer group.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Banking and Finance
SMALL BUSINESS IN DEPTH -Small business insolvency – a focus on tax issues
- 2 hrs
- 1 CPD points
Led by insolvency experts Innis Cull and David Vasudevan from Pitcher Partners, this session provides an overview of the types of tax debts common in business insolvency, the key challenges involved in navigating tax debts with the ATO, and implications for personal liability including situations where the debt may not be provable or extinguished in personal bankruptcy.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
NDIS Matters and Consumer Law
- 2 hrs
- 1 CPD points
- Technical, Skills
This will be an applied session, using a case study to issue spot and explore ways to assist consumers living with disabilities to assert their rights in relation to NDIS service providers. It is designed to follow-on from the NDIS overview session delivered on March 28, however attendance at that session is NOT a pre-requisite.
Upon completion of this session participants will be able to:
- Identify common consumer law issues in NDIS matters, including issues with service agreements
- Identify NDIS-related debt
- Be aware of how and where to make complaints about NDIS consumer law and debt issues
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS