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Gambling and Addiction – Criminal Activities and Fraud
As an FC you come across clients that have committed fraud or other criminal activities. Whether the client has already been charged or they have just confessed to you, during this session you will learn how to best respond to and support your client. Are you wondering if there are any obligations for mandatory reporting or if there are any relevant statutory limitations periods for your client? Be able to provide adequate advice and learn what you can do as an FC to help your client in mitigating the impact of the charges.
In this session, presenters have had a closer look at self-exclusion from gambling. BetStop a national self-exclusion register from all licensed interactive wagering services is currently being set up. Hear from Australian Communications and Media Authority directly how this register will be managed and how breaches will be dealt with. We have also looked at other forms of self-exclusion from gambling and 3rd party exclusion and discussed the challenges around those and how to best support clients affected by gambling harm.
Gambling Skill Set – refresher
This session is designed specifically for FCs working regularly with people affected by gambling harm. It reflected on the nationally accredited skill set delivered by registered training organisations and how key learnings from that are implemented into practice.
Gibbs Reflective Practice Model
The Gibbs model encourages the use of critical reflection, and especially offers a good starting point for people first using Reflective Practice, in converting new learning and knowledge into action and change. This is a resource for professional supervisors to enable reflective practice.
Going for broke – Talking bankruptcy
Consumer Action have facilitated a panel to discuss some common issues and pitfalls FCs may encounter when assisting clients with bankruptcy.
- Utilise legal principles to support clients going through bankruptcy.
- Support clients to manage bankruptcy court proceedings.
- Draw from a range of approaches to bankruptcy to build your own strategy and advice toolkit for this type of matter.
Graduate Year – Delivery Block ‘Double’
Our brand-new graduate year training is premiering. This two-day delivery forms a part of our graduate year training. The graduate year training consists of a total of 3.5 days of interactive online training and 4 pre-requisite e-learnings. This session was divided into three delivery blocks. Block ‘Double’ consisting of 2 days, block ‘Single’ consisting of 1 day and block ‘Half’ being a half day delivery.
This session covered Consumer law, Bankruptcy, our Code of Ethics and what it requires of us, Case notes, letter writing and negotiating skills as well as core case work skills such as managing the conversation and setting boundaries and expectations.