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Payday Loans & Consumer Leases: the New Framework
- 2 hrs
- 1 CPD points
- Technical, Skills
Changes to the regulatory frameworks of Payday Loans and Consumer Leases are due to come into force in June 2023. This session has explored the impact of these changes on your work as a financial counsellor. Also, an interactive case study has been used during the session.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Payday loans and consumer leases
- 2-2.5 hrs
- 1 CPD points
- Technical
Payday loans and consumer leases PD session was focused on strategies FCs can use to get good outcomes for clients with consumer leases or payday loans, using case studies. The aim if this session is to get inside the business model of payday lenders and explore how to use this knowledge to achieve better outcomes for clients impacted by small amount credit contracts. The first half of the session was focused on payday loans and the second half on consumer leases.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Payday Loans Toolkit (Consumer Action)
Helping your clients with payday loans
Many of the people you help might have difficulty obtaining a much-needed loan and may resort to payday loans. There are many hidden costs in a payday loan that they might not be aware of.
In this toolkit, you’ll find out:
- The various costs involved for someone when they take out a payday loan
- The laws that payday lenders are required to comply with
- How to help your client if they’ve taken out a payday loan
This toolkit consists of:
- A guide for community workers
- Accompanying information resource for your clients
- Published:
- Topics: Payday Loans
Peer2Peer Debriefing
- 1 hrs
- 1 CPD points
- Skills, Ethics
Financial counselling can be a tough job. We all know how challenging it can be dealing with clients who have experienced a traumatic event, are distressed, or are vulnerable in one way or another. Often times their frustrations and pain can spill over to us – the person trying to help. How do we look after ourselves?
Often we seek support by turning to the first person available – our colleague right next to us. And that’s a good thing – to reach out and talk. But how do we do this in a way that is most productive?
The Peer2Peer debriefing webinar will give you a framework to assist you with an informal debriefing from these situations – whether you’re the one needing to talk, or the person who’s assisting a colleague. I’m sure we’ve all been on both sides! It’ll also give you some simple strategies for looking after your own well-being in a high-pressure environment.
- Published:
- Resource Type: CPD, Session Recording
Post disaster – Rebuilding resilience and looking after ourselves and clients
- 2 hrs
- 1 CPD points
- Skills
Post-disaster – Rebuilding resilience and looking after ourselves and clients session was divided into two sections:
- Dr. Rob Gordon recordings snapshots and discussion
The learning outcomes
- Gain an awareness of the nature of resilience and recovery
- Understand the ways in which communities can be affected by disaster
- Work sensitively to support people through disaster aftermath and recovery
- Understand the skills and importance of maintaining your role when working with people who are still recovering from crisis
- Manage the client narrative and direct the conversation to areas where you can help
- Presentation from a guest speaker- Jen Thompson, Psychotherapist and Trauma Therapist & Trainer.
The learning outcomes from the session recording:
- Understand trauma effects on clients, resulting from disaster and other events
- Apply a trauma-informed lens to Financial Counselling casework
- Safely, supportively, and responsively work with traumatised clients still recovering from the aftermath of a natural disaster; and
- Embed self-care strategies into practice.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Professional Indemnity Insurance Options for Professional Supervisors
In May 2020, the FCVic Board made a number of enquiries into professional indemnity insurance options for professional supervisors who provide supervision external to their agency. There were limited, appropriate options available. This information provided here outlines the policy option offered by AJ Gallagher.
This is just one option for professional indemnity insurance and professional supervisors should ensure this policy is right for them before applying. Professional supervisors can source their own alternative policies.
- Published:
- Topics: Professional Supervision