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The Regulators: Making complaints to help your clients and for systemic change
- 3-4 hrs
- 1 CPD points
- Technical, Skills
There are many different regulators that you can go to as part of your advocacy on behalf of clients, and to raise systemic issues. These include AFCA, ACCC, AFSA, ASIC, ACMA, CAV and the Essential Services Commission.
This session has provided an overview of the regulators that are relevant to different areas of FC practice, how to make a complaint to a regulator, when to do it, why to do it, how to go about this, what kinds of outcomes you could or should expect, and what systemic impact your complaints can contribute to.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes
Transition & Exit of Recovery Services from Disaster Contexts
- 1 hrs
- 1 CPD points
- Skills, Ethics
This session explores the issues service providers are face 2-3 years after a disaster event, including how to support communities through transitional periods. This session was delivered by Dr Rob Gordon, clinical psychologist and expert in mental health, first aid and supporting people affected by bushfires for over 35 years. The recording has been provided by Bushfire Recovery Victoria (BRV) to support service providers working in disaster recovery.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Trauma informed care: Supporting clients impacted by trauma
- 2-3 hrs
- 1 CPD points
- Skills
Traumatic experiences are common, and the effects can be profound. We’ve seen several disasters over the previous two years including the 2019 / 2020 bushfires, storm and floods as well as the COVID 19 pandemic. But trauma can also be chronic and caused by prolonged and repeated periods of abuse or domestic violence.
Trauma-Informed Care helps to build a client’s sense of safety, control and empowerment through strengths-based interventions that can be delivered by a range of professionals.
In this workshop recording, you will learn about and practise key aspects of Trauma-Informed Care, including how to safely talk about trauma, simple strategies to teach your clients to help them deal with their distress, how to foster independence and recovery, and encouraging connection with others. You will also learn how to apply these skills in your own work setting.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
Understanding the legal landscape of Owner’s Corporations
- 2 hrs
- 1 CPD points
- Technical
In this session, the presenter has explained how owner’s corporations operate within their legal context. Also, explored the Owner’s rights regarding hardship, forced bankruptcies and the lack of hardship options.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing
Utility Relief Grant Scheme (URGS) factsheets
These factsheets provide an overview of the Utility Relief Grant Scheme, including guidelines, eligibility criteria and application process.
- Published:
- Topics: Utilities
Vicarious Trauma
- 2-3 hrs
- 1 CPD points
- Skills
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? Adam Blanch has provided space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health