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Connect with CARE – Suicide prevention and intervention training
- Skills, Ethics
Connect with CARE is Neami’s new in-house suicide prevention and intervention training package, made up of five key elements: Connect, Collaborate, Acknowledge, Reflect and Empower. Each element explores suicide prevention and intervention approaches in a manner that meets legal and ethical obligations whilst upholding recovery-oriented practice principles
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Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Mental Health
Consumer Law and the NDIS factsheet
A quick guide to consumer and debt issues for financial counsellors and disability support workers.
- Published:
- Topics: Consumer Law, NDIS
Consumer Law-Part 1 e-Learning
- 2 hrs
- 2 CPD points
- Technical, Skills
In the Consumer Law e-learning you will find, the Australian Consumer Law – or the ACL, as we’ll refer to it – contains a number of protections for people when they are buying goods or services. Many people aren’t aware of their rights as consumers and, as a result, suffer financially when they unknowingly purchase poor quality goods and services or are taken advantage of by unscrupulous businesses.
As someone who works with vulnerable, disadvantaged and marginalised clients, it is important that you are aware of the protections and compensation that the law offers.
To access the course, click the button below that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account, please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Consumer Law
Consumer leases letter templates (Consumer Action)
Template letters prepared by Consumer Action Law Centre for assisting clients with consumer leases.
- Published:
- Topics: Consumer Law
Controversial Referrals – Referring to fee for service providers
- 2 hrs
- 1 CPD points
- Skills, Ethics
Referrals are at the very core of every financial counsellor’s work. Are there things to consider, particularly when we refer to fee for service providers? The professional standards committee will be releasing a ‘client referrals checklist’ to assist financial counsellors and their clients when making referrals.
The checklist forms the basis of this PD session with attention being drawn to
1. Fees and charges
2. How money gets paid out
3. Impact of potential lump sum payment on individual clients and
4. Referral processes for the client
5. How to choose which providers you could include in your referral recommendations.
The training session was very interactive with couple of case work scenarios.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Client Support and Resources
Convenor skills training
- 1-2 hrs
- 1 CPD points
- Skills
The session was focused on developing an understanding of the role of chair, convenor and secretary within the context of FCVic. It has also included defining the purpose of a meeting at the outset, and working towards achievable outcomes that reflect the views of the group.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Uncategorized