Resources
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Supporting Clients with Fines
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find out how to best support clients presenting with fines related debts. This was a unique opportunity to listen to two experienced financial counsellors, working in the Fines Clinic, share their insights of the challenging fines space. An update on COVID fines and related issues will also be included as part of this training.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Infringements and Fines
Supporting Neurodiverse Clients
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will learn about concept of neurodiversity, what it means and what falls under this umbrella term. Presenters have explained the needs of clients on the autistic spectrum and identify ways to adjust our practice to best meet those needs. A particular focus will be on the concept of executive dysfunction and how it impacts the financial wellbeing of clients.
Also, you will know about some exciting research findings on the financial wellbeing of autistic people and lastly an expert panel have shared their lived experiences, their insights into how to best support neurodiverse people.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: NDIS
Sustaining yourself in a caring profession – FC wellbeing
- 2-3 hrs
- 1 CPD points
- Skills, Ethics
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? During this session, Robyn has shared the ways you can improve your own well-being and strategies to sustain yourself within a caring profession in the long run. Robyn has focused on a strength-based approach and has provided an opportunity to get familiar with the Virtue in Action (VIA) Framework allowing everyone to identify your own strengths and how to apply those to your professional and personal life.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
Sustaining yourself while managing the stress of witnessing people’s suffering
- 2-3 hrs
- 1 CPD points
- Skills
Rising interest rates, falling rental vacancy rates and cost of living crisis impact so many of our clients. Many find themselves in desperate situations. Financial Counsellors listen with compassion, but sometimes the only options left are bleak. How can we look after our own mental health when we witness other people suffering every day? Join us to learn some strategies from Peter Streker that you can put into practice straight away.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health, Worker Wellbeing
Systemic Advocacy for Financial Counsellors
- 2 hrs
- 1 CPD points
- Ethics
Financial counsellors are experts in advocacy, putting their skills to use every day in their advocacy on behalf of clients to service providers. In this training session presenters has focused on the next steps of advocacy – turning individual advocacy into systemic advocacy.
Through this session, Amanda Chan FCVic’s Advocacy Coordinator have give an overview of how to identify opportunities for systemic advocacy, identifying key stakeholders and partners, honing key messages, and how to measure progress and next steps. This session Amanda has discussed FCVic’s own Advocacy Priorities and opportunities for members to contribute to collective advocacy efforts by the sector’s peak body.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Campaigning and Systemic Advocacy
Taking insurance issues to AFCA and the GICGC
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find that AFCA has presented their processes for assessing disaster-related insurance applications and discussed some relevant determinations, to assist Financial Counsellors in crafting effective applications.
The GICGC presenters have discussed their process of triaging and assessing Code breaches, what this achieves for the consumer, and the other monitoring work undertaken to improve subscriber practices.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes, Insurance