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Small Business Scope of Practice
FCVic Small Business Scope of Practice for Financial Counsellors
- Published: 12 September 2022
- Topics: Small Business
Small business: Franchises and the Code of Conduct
- 2 hrs
- 1 CPD points
- Technical, Skills
Presented by the ACCC and ASBFEO, this session focuses on franchises including protections under the Franchising Code of Conduct (the Code), the ACCCs role in enforcing relevant provisions in the law and the Code, common areas of dispute, what the obligation for franchisees and franchisors to ‘act in good faith’ means and Code provisions dealing with the end or termination of a franchise agreement.
- Published: 10 June 2022
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
Small Business: Negotiation options where legal protections are limited
- 1-2 hrs
- 1 CPD points
- Skills
Small Business: Negotiation options where legal protections are limited session has considered negotiation strategies for Financial Counsellors advocating on behalf of small business owners, when there are little or no legal protections to support the negotiations. With business credit and finances not regulated in the same way as they are for individual consumers, advanced negotiation skills and mediation skills can be very helpful in discussions with creditors of small business owners. Andrew Moffat, Senior fellow and lecturer in mediation at the Melbourne Law School, has shared his tips with us as well as traps to look out, followed by an opportunity to ask your questions.
- Published: 11 October 2021
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Small Business Advanced
Social Security 101
- 2 hrs
- 1 CPD points
- Technical
Social Security and Centrelink can be frustrating and confusing to deal with, but for people experiencing hardship, getting their entitlements right can make a huge difference to their lives. It can also help avoid making their situation worse through overpayments and debts.
In this session recording , Dermott Williams, Community Lawyer with Social Security Rights Victoria’s Integrated Services Project, have given an overview of Centrelink, the circumstances where payments may be available, and common issues and challenges people face in dealing with the social security system.
The presenters have also addressed the avenues people can pursue when they are not happy with a Centrelink decision – including appeals – and what help is available for clients and community workers (i.e. when and what SSRV can help with).
- Published: 10 August 2022
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
SSRV worker advice line
Social Security Rights Victoria (SSRV) Worker Advice Line: 9:00am-5:00pm, Monday to Thursday.
SSRV lawyers can provide specialist information, advice and legal support in relation to matters such as:
- eligibility for pensions and allowances
- medical evidence and other information required for applications
- Centrelink overpayments and debts
- suspension or cancellation of payments
- family violence and social security
- appealing Centrelink decisions
They may also:
- invite you to make a warm referral of your client to SSRV for further legal assistance
- offer resources and training to you and your colleagues
- Published: 1 January 2019
- Topics: Social Security and Centrelink
State Trustees Third Party Line
This is a dedicated line for financial counsellors only. The details are not to be shared publicly.
The purpose of this line is to enable FCs to reach a Personal Consultant within State Trustees and have their request dealt with as quickly and efficiently as possible.
- Published: 17 April 2020
- Topics: Guardianship and Administration