Resources
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NDIS and consumer law in action
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find an interactive survey of how the National Disability Insurance Scheme intersects with Consumer Law. The presenter has used a hands-on case study approach to issue spots and explore ways to assist consumers living with disabilities to assert their rights with NDIS service providers. This training session was designed to follow on from the What is the NDIS and how does it work? training delivered in March 2022 which is available on the FCVic CPD library for viewing.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS
NDIS Matters and Consumer Law
- 2 hrs
- 1 CPD points
- Technical, Skills
This will be an applied session, using a case study to issue spot and explore ways to assist consumers living with disabilities to assert their rights in relation to NDIS service providers. It is designed to follow-on from the NDIS overview session delivered on March 28, however attendance at that session is NOT a pre-requisite.
Upon completion of this session participants will be able to:
- Identify common consumer law issues in NDIS matters, including issues with service agreements
- Identify NDIS-related debt
- Be aware of how and where to make complaints about NDIS consumer law and debt issues
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS
Negotiating effectively with creditors
- 1-2 hrs
- 1 CPD points
- Skills
Negotiating with creditors is at the very core of every FCs role. You advocate for our clients and in doing that you negotiate payment plans, debt waivers, extensions of time frames and more. During this session we want to learn more about negotiation techniques and learn to use them as part of your daily conversations with creditors. But not every creditor is the same, banks and major lenders are more heavily regulated than some of the more challenging creditors such as debt buyers and payday lenders. Let’s look at how debt buyers think and what they want and learn to use that for our and our clients benefit when negotiating with them on behalf of clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills
Outreach for Financial Counsellors e-Learning
- 2 hrs
- 2 CPD points
- Skills
This e-Learning module will help you plan and prepare for an outreach session. It has been designed to be both learning tool and reference material, and accompanies the various outreach channels that have been developed as part of FCVic’s Libraries Outreach, Mental Health, Carers and Older Victorians projects.
- Published:
- Resource Type: CPD, e-Learning, Learning Materials
- Topics: Carers, Client Support and Resources, Culturally and Linguistically Diverse Communities, Elder Abuse, Financial Literacy and Capability, Older Victorians
Participating in systemic advocacy
- 2-3 hrs
- 1 CPD points
- Skills
Legislative requirements on energy retailers to produce best-practice hardship policies, and affordable payment options for annual vehicle registration costs – these are just two examples of what Victorian financial counsellors and members of FCVic have achieved through their systemic advocacy efforts.
Wondering what you can do if you suspect a systemic issue? Learn how you can influence long-term positive social change for people by identifying systemic issues in your practice and contributing to our collective advocacy agenda.
Dr. Sandy Ross, FCVic Executive Officer, will outline the landscape of advocacy within FCVic, including how our organisation is distinct from the other state peaks.
Georgia Robenstone, FCVic Campaigns and Advocacy Manager, will explain how the networks and working groups work together, and how you can become more involved in systemic advocacy as a member of FCVic.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Campaigning and Systemic Advocacy
Payday Loans & Consumer Leases: the New Framework
- 2 hrs
- 1 CPD points
- Technical, Skills
Changes to the regulatory frameworks of Payday Loans and Consumer Leases are due to come into force in June 2023. This session has explored the impact of these changes on your work as a financial counsellor. Also, an interactive case study has been used during the session.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law