Resources
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Centrelink Payments – Member of a Couple
- 1-1.5 hrs
- 1 CPD points
- Technical, Skills
If Centrelink decides that an individual is a member of a couple, this can impact their rate of income support payment and in some instances mean that they are not eligible for that payment at all.
In this session, we have looked at what Centrelink considers when assessing member of a couple status, and examine the changes to the Social Security Guide that were introduced in May 2023.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Changes to the Residential Tenancies Act and its protections for FC clients
- 2-3 hrs
- 1 CPD points
The new Residential Tenancies Regulations came into effect on 29 March 2021. Tenants Victoria has provided a tailored session for financial counsellors to look at what has changed and in particular, what new protections are offered for our clients.
The training has cover notices to vacate, rent arrears and arrangements to repay, as well as repairs and mould.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing
Commercial Leases and Small Business issues
Commercial Leases and Small Business issues session was focused on commercial leases for small business. Session was presented by experts from two entities being the Victorian Small Business Commission (VSBC which is an ombudsman type service) and Everyday Justice (a philanthropic legal service funded by Mills Oakley).
This session has provided an outline of the current Victorian commercial rent relief agreements for small businesses; how to engage landlords; what the VSBC can do before mediation; mediation and mediation costs; what happens when mediation fails; are there any ‘legal’ levers to pull; legal pathways including VCAT (for the small business as applicant and as respondent).
- Published:
Communicating with compassion
- 1-2 hrs
- 1 CPD points
- Skills
The session was based on the concept of non-violent communication by Rosenberg. Non-violent communication in the workplace naturally helps you when communicating with your colleagues and clients, it teaches you how to be real and honest in a way that you are more likely to be heard, and how to listen with empathy & compassionate understanding. Non-violent communication can also be really helpful when having to advocate for yourself.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Campaigning and Systemic Advocacy, Casework Skills
Competing demands – Managing a sustainable workload
- 2-2.5 hrs
- 1 CPD points
- Skills
In this session, our presenter (Petris Lapis) has explained about the latest science around productivity and time efficiency. Also, learn from Financial Counsellors how they structure their work and what they have learned along the way.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills
Consumer Law and the NDIS factsheet
A quick guide to consumer and debt issues for financial counsellors and disability support workers.
- Published:
- Topics: Consumer Law, NDIS