Resources
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Including Gambling regulators in client and systemic advocacy
- 2-3 hrs
- 1 CPD points
- Technical, Skills
The National and State Gambling regulators have jurisdiction and the ability to impact on gambling harm in our community. As financial counsellors we can learn about the various regulators, their limitations and abilities and how to use a regulator to create systemic change, as well as individual client impacts.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Insolvency refresher
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This Small Business in-depth webinar has provided a refresher on company insolvency for small business financial counsellors. The session has covered the various pathways to insolvency, and provide updates to changes to the insolvency regime – including Small Business Restructuring – in the post-Covid era. The presenters have addressed some key issues of concern facing SBFCs trying to assist small business company owners/ directors, such as: when company debts become personal debts; director liability when directorship resulted from coercion or economic abuse; how best to assist small business owners when they can’t afford liquidation; processes to deregister a company when liquidation can’t be afforded.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business
Insurance Law-Part 1 e-Learning
- 2 hrs
- 2 CPD points
- Technical, Skills
In this e-Leaning Philippa and Catherine will guide you through the key concepts in insurance law that you need to know to help your clients.
This course is intended to provide you with the tools you will need to assist your clients in a number of common insurance matters. While it doesn’t cover every insurance matter, it does provide an overview of the protections your clients have under the law.
To access the course, click the button below and then click on the button that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account, please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Insurance
Insurance Law: Natural Disasters and Junk Funeral Products
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will learn how to support clients with insurance issues. The first half of this session has covered issues that follow floods, bushfires and storms. The second half of the session have explored issues that have arisen following the collapse of Youpla (Aboriginal Community Benefit Fund – ACBF).
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Insurance Masterclass
- 2-3 hrs
- 1 CPD points
- Technical, Skills
A Masterclass on Insurance, targeting Financial Counsellors with some experience in natural disaster casework, or general insurance advocacy.
Financial Counsellors continue to see a range of complex insurance issues presenting with clients in disaster impacted areas, including those arising some time after the event, and can be involved in protracted disputes with insurers, leading to AFCA applications or referral to community lawyers.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Integrating MARAM into Practice
- 1.5 hrs
- 1 CPD points
- Technical, Skills
Hear from financial counsellors and managers from a range of agencies about how they use MARAM to support clients experiencing family violence.
MARAM is not a checklist and every conversation with every client is going to be different. This webinar will show how others build rapport and draw out the information they need to help victims of family violence get the support they need. You will also hear from managers about what procedures they have in place to ensure financial counsellors know what their boundaries are and when to refer.
This webinar provides a practical discussion that gets down to the nuts and bolts of how to identify and respond to family violence.
- Published:
- Resource Type: CPD, Session Recording
- Topics: Family Violence