Resources
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Credit Reporting: Refresh your Skills
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Refresh your knowledge of this central area of financial counselling practice. After a brief recap of the legal landscape, presenters dive into a complex case study to help test knowledge and tease out advocacy strategies.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Cryptocurrency, CFD & Speculation
- 1.5-2 hrs
- 1 CPD points
- Technical
Tracee Cramond (Team Manager) and Margaret Ekins (Case Manager) from the Investments and Advice team at the Australian Financial Complaints Authority (AFCA) provided us information about contracts for difference (CFDs) and cryptocurrency. Although not commonly seen in the financial counselling space, these complex products are appearing more often with the increased accessibility and gamification of online trading.
Tracee and Margaret have shared their extensive experience, explaining the operation of contracts for difference (CFD) trading, also covering the risks and issues commonly seen by the Investments & Advice Team when things go wrong.
They have guide a discussion about cryptocurrency trading, how blockchain technology works, as well as the most common issues AFCA sees involving digital wallets, Bitcoin, and other currency exchanges.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Cultural competence – Working across language and culture
- 0 CPD points
- Skills
Cultural competence – Working across language and culture workshop was delivered by the Centre for Culture Ethnicity and Health (CEH). The session introduced to key concepts of migration, diversity and cultural competence. FCs’ have explored their own culture and values through engaging activities and reflect on how these effect workplace and client interactions.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Casework Skills
Debt Collection Letter Templates (Consumer Action)
Template letters prepared by Consumer Action Law Centre to assist with communicating with debt collection agencies on behalf of your client.
- Published:
Debt Collection: Guidelines, Processes and On-Sold Debt
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find information about debt collection with a special focus on on-sold debt. The session was delivered by CALC and based on using a case study from CALC’s casework in this area.
Learning outcomes:
- Identify and apply debt collection guidelines
- Design strategies for getting compensation for bad behaviours by debt collectors
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Debt Enforcement – Part 1 e-Learning
- 2 hrs
- 2 CPD points
- Technical, Skills
Debt Enforcement e-learning is presented by Consumer Action Law focusing on the Debt Enforcement system. It give you an overview of the debt enforcement process and look at the different enforcement options available to creditors and how you assess the consequences to your client of not paying a debt.
To access the course, click the button below and then click on the button that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account, please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
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- Published:
- Resource Type: CPD, e-Learning
- Topics: Bankruptcy, Debt Agreements and Insolvency