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EDR: Complaints to AFCA
- 1 hrs
- Technical, Skills
Consumer Action Law Centre in conjunction with AFCA will present a practical workshop on making complaints to AFCA. The presenters have guided us through the full process from how and when to make a complaint, to drafting tips and things to look out for as well as what to do when you disagree with an AFCA decision.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: EDR and Ombudsman Schemes
Ethical Dilemmas – Case Study Discussion
- 2 hrs
- 1 CPD points
- Ethics
Our Code of Ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? In this session presenter has analysed a case study displaying an ethical dilemma involving financial elder abuse. We have considered different views on how to respond to the presented dilemma.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Ethics
Ethical dilemmas – Case study discussion
- 1 hrs
- Ethics
Our Code of Ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? In this session presenter has analysed a case study displaying an ethical dilemma involving financial elder abuse. We have considered different views on how to respond to the presented dilemma.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Ethics
Ethical dilemmas in casework
- 1-2 hrs
- 1 CPD points
- Skills, Ethics
In this session, we have looked at ethical dilemmas that financial counsellors face in their roles. We analysed what is required of us by our code of ethics and how to apply that in real-life scenarios. Special guest, Senior Philosopher, Tim Dean from the Ethics Centre will join us as we discuss different case studies that require ethical decision-making.
Also, presenters have differentiated between ethical boundary crossings and ethical boundary violations and consider what is in the best interest of our client. We have encouraged discussion amongst participants and considered different views on how to respond to the presented ethical dilemmas.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Ethics
Ethical dilemmas in casework
- 3 hrs
- 1 CPD points
- Ethics
In this session presenter were looking at ethical dilemmas that financial counsellors face in their roles. We analyse what is required of us by our Code of Ethics and how to apply that in real life scenarios. The presenter has differentiate between ethical boundary crossings and ethical boundary violations and consider what is in the best interest of our client. We have discussed duty of care for other parties and look at scenarios where the client’s choices are against our own morals.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Ethics
Family law
- 2-3 hrs
- 1 CPD points
Separation in many instances is a major contributor to poverty. What should I tell my client about separation? This session has provided an overview of the family law system and look into division of assets, joint debts, child support and spouse maintenance.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Family Law