Resources
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Cultural competence – Working across language and culture
- 0 CPD points
- Skills
Cultural competence – Working across language and culture workshop was delivered by the Centre for Culture Ethnicity and Health (CEH). The session introduced to key concepts of migration, diversity and cultural competence. FCs’ have explored their own culture and values through engaging activities and reflect on how these effect workplace and client interactions.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Casework Skills
Debt Collection Letter Templates (Consumer Action)
Template letters prepared by Consumer Action Law Centre to assist with communicating with debt collection agencies on behalf of your client.
- Published:
Debt Collection: Guidelines, Processes and On-Sold Debt
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find information about debt collection with a special focus on on-sold debt. The session was delivered by CALC and based on using a case study from CALC’s casework in this area.
Learning outcomes:
- Identify and apply debt collection guidelines
- Design strategies for getting compensation for bad behaviours by debt collectors
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Debt Enforcement – Part 1 e-Learning
- 2 hrs
- 2 CPD points
- Technical, Skills
Debt Enforcement e-learning is presented by Consumer Action Law focusing on the Debt Enforcement system. It give you an overview of the debt enforcement process and look at the different enforcement options available to creditors and how you assess the consequences to your client of not paying a debt.
To access the course, click the button below and then click on the button that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account, please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Bankruptcy, Debt Agreements and Insolvency
Debt Vultures
- 2 hrs
- 1 CPD points
A case study drawn from CALC’s work has been used to support an interactive session designed to identify who debt vultures are and explore how legal principles apply to various business models that debt vultures use. Presenters have teased out strategies for assisting clients who have been targeted by debt vultures as well as build knowledge about what reform is needed and how FCs can contribute to systemic change.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Debt Collection
Demystifying small business for Financial Counsellors
- 2 hrs
- 1 CPD points
- Technical, Skills
Assisting a lot of Small Business Owners can be much the same as assisting Individuals in financial difficulty, particularly if the small business is a sole trader or business partner. Your generalist Financial Counselling skills are very relevant.
This session was aimed at FCs who occasionally assist small business owners, or those wanting to know more about small business. If you have recently completed the FC Diploma Small Business Unit this session will reinforce and complement your learnings.
During this training presenters have highlighted the similarities between assisting Individuals and Small Business Owners and also outlined some key differences. The focus was on sole traders.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business