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Navigating the aged care landscape – Fees and charges
- 1-2 hrs
- Skills, Ethics
In this training Jim Andersen and Paul Fleming from Services Australia has the spotlight on aged care fees and charges. Jim has recently contributed to our session on retirement challenges and his expertise and insights were highly valued.
Speakers have provided the information, how the home care fees are calculated, the different levels of home care as well as the accommodation and care costs for aged care. Find out what the impact is on the age pension if residents are liable to pay some of the up-front accommodation costs and what the provisions are to request financial hardship for aged care costs.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Navigating the Child Support system
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Navigating the Child Support system training has provide an opportunity to better understand the child support system and its challenges. People in hardship can be on the receiving or the paying end of child support. For the receiving parent, child support entitlements and different collection options are relevant and will be explored. They may also need help to deal with a Centrelink overpayment, as child support and family tax benefit payments are inter-related. Some of your clients might benefit from the change of assessment, or income declaration forms. The latter being more applicable to the paying parent who might be in financial hardship and struggle to make those payments. It has become apparent that child support payments can often be linked to economic abuse and family violence, presenters have explained this further in detail.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Family Law
Navigating the complexity of toll debts
- 1 hrs
- 1 CPD points
- Technical
Many Financial Counselling clients present with tolls fines. The system can be complex and unclear on where clients can receive support. The training session has provided an overview of the toll system in Victoria, including
- What are toll roads and who operates them
- Planning to use a toll road
- Different payment options are available
- How invoices and infringements work
- Support available for clients
- How to contact link assist
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Hardship: Industry Practice
NDIS and consumer law in action
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find an interactive survey of how the National Disability Insurance Scheme intersects with Consumer Law. The presenter has used a hands-on case study approach to issue spots and explore ways to assist consumers living with disabilities to assert their rights with NDIS service providers. This training session was designed to follow on from the What is the NDIS and how does it work? training delivered in March 2022 which is available on the FCVic CPD library for viewing.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS
NDIS Matters and Consumer Law
- 2 hrs
- 1 CPD points
- Technical, Skills
This will be an applied session, using a case study to issue spot and explore ways to assist consumers living with disabilities to assert their rights in relation to NDIS service providers. It is designed to follow-on from the NDIS overview session delivered on March 28, however attendance at that session is NOT a pre-requisite.
Upon completion of this session participants will be able to:
- Identify common consumer law issues in NDIS matters, including issues with service agreements
- Identify NDIS-related debt
- Be aware of how and where to make complaints about NDIS consumer law and debt issues
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS
Negotiating effectively with creditors
- 1-2 hrs
- 1 CPD points
- Skills
Negotiating with creditors is at the very core of every FCs role. You advocate for our clients and in doing that you negotiate payment plans, debt waivers, extensions of time frames and more. During this session we want to learn more about negotiation techniques and learn to use them as part of your daily conversations with creditors. But not every creditor is the same, banks and major lenders are more heavily regulated than some of the more challenging creditors such as debt buyers and payday lenders. Let’s look at how debt buyers think and what they want and learn to use that for our and our clients benefit when negotiating with them on behalf of clients.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills