Resources
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Supporting Neurodiverse Clients
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will learn about concept of neurodiversity, what it means and what falls under this umbrella term. Presenters have explained the needs of clients on the autistic spectrum and identify ways to adjust our practice to best meet those needs. A particular focus will be on the concept of executive dysfunction and how it impacts the financial wellbeing of clients.
Also, you will know about some exciting research findings on the financial wellbeing of autistic people and lastly an expert panel have shared their lived experiences, their insights into how to best support neurodiverse people.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: NDIS
Sustaining yourself in a caring profession – FC wellbeing
- 2-3 hrs
- 1 CPD points
- Skills, Ethics
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? During this session, Robyn has shared the ways you can improve your own well-being and strategies to sustain yourself within a caring profession in the long run. Robyn has focused on a strength-based approach and has provided an opportunity to get familiar with the Virtue in Action (VIA) Framework allowing everyone to identify your own strengths and how to apply those to your professional and personal life.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
Sustaining yourself while managing the stress of witnessing people’s suffering
- 2-3 hrs
- 1 CPD points
- Skills
Rising interest rates, falling rental vacancy rates and cost of living crisis impact so many of our clients. Many find themselves in desperate situations. Financial Counsellors listen with compassion, but sometimes the only options left are bleak. How can we look after our own mental health when we witness other people suffering every day? Join us to learn some strategies from Peter Streker that you can put into practice straight away.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health, Worker Wellbeing
Taking insurance issues to AFCA and the GICGC
- 2 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will find that AFCA has presented their processes for assessing disaster-related insurance applications and discussed some relevant determinations, to assist Financial Counsellors in crafting effective applications.
The GICGC presenters have discussed their process of triaging and assessing Code breaches, what this achieves for the consumer, and the other monitoring work undertaken to improve subscriber practices.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes, Insurance
Tax Clinic Referrals for Small Business
- 1 hrs
- 1 CPD points
- Technical
In this session recording you will hear directly from the Victoria and Monash University Tax Clinic on their role and how you can assist small business clients. This training has provided information on what matters are within the scope and out of scope; times /periods of operation; the process followed in supporting clients; how client referrals to the Clinic are best made and how financial counsellors can best prepare their clients for an upcoming appointment.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced, Small Business Foundations
Telco Disputes and Consumer Law
- 1.5-2 hrs
- 1 CPD points
- Technical
A lot is happening in the Telco space, not all of it is reassuring. At the end of last year Consumer Action Law Centre launched a report about the issues that financial counsellors were seeing during COVID and the problems with self-regulation of the industry (see Report: The Trouble with Telcos Stories from 2020 – Consumer Action Law Centre). In this session recording, find out some of the strategies you can use to challenge telco debt and hear about some the advocacy work that is happening in that space.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law