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Insurance Law-Part 1 e-Learning
- 2 hrs
- 2 CPD points
- Technical, Skills
In this e-Leaning Philippa and Catherine will guide you through the key concepts in insurance law that you need to know to help your clients.
This course is intended to provide you with the tools you will need to assist your clients in a number of common insurance matters. While it doesn’t cover every insurance matter, it does provide an overview of the protections your clients have under the law.
To access the course, click the button below and then click on the button that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account, please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
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- Published:
- Resource Type: CPD, e-Learning
- Topics: Insurance
Insurance Law: Natural Disasters and Junk Funeral Products
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session recording you will learn how to support clients with insurance issues. The first half of this session has covered issues that follow floods, bushfires and storms. The second half of the session have explored issues that have arisen following the collapse of Youpla (Aboriginal Community Benefit Fund – ACBF).
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Integrating MARAM into Practice
- 1.5 hrs
- 1 CPD points
- Technical, Skills
Hear from financial counsellors and managers from a range of agencies about how they use MARAM to support clients experiencing family violence.
MARAM is not a checklist and every conversation with every client is going to be different. This webinar will show how others build rapport and draw out the information they need to help victims of family violence get the support they need. You will also hear from managers about what procedures they have in place to ensure financial counsellors know what their boundaries are and when to refer.
This webinar provides a practical discussion that gets down to the nuts and bolts of how to identify and respond to family violence.
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- Published:
- Resource Type: CPD, Session Recording
- Topics: Family Violence
Introduction to Financial Elder Abuse
- 4 hrs
- 4 CPD points
- Technical, Skills
Over several years, Financial Counselling Victoria has been strengthening the links between financial counsellors, community service workers and community members for elder abuse prevention and response. Part of this work involves professional development for financial counsellors on the topic of elder abuse and its context for Victorian families.
This professional development has been developed for self-guided study and ongoing reference purposes. The self-guided online format provides for rapid upskilling of the financial counsellors who are tasked with delivery of the Victorian Government’s elder abuse prevention and response initiative in the bushfire affected communities of Alpine, Towong and East Gippsland.
These resources are complemented by small group online workshops. The remainder of the professional development is a combination of working in your own time, using online learning materials and references, and interactive webinars led by experienced financial counsellors and other elder abuse practitioners.
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- Published:
- Resource Type: CPD, e-Learning
- Topics: Elder Abuse
Issue Spotting: Consumer Law, Credit Law & Debt Enforcement
- 1 hrs
- Technical, Skills
This session was a refresher for Financial Counsellors with all levels of casework experience. CALC presenters have run some practical exercises in identifying issues embedded in a complex case study. There was extensive and interactive discussion about the variety of approaches to dealing with bread-and-butter financial counselling work in Consumer Law, Credit Law and Debt Enforcement.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Consumer Law, Credit Law
Judgement Debt Recovery: the law & the sheriff
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This session has explored the legal environment that underpins the judgement debt recovery system in Victoria, including where sheriff processes fit within this environment.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Judgment Debts and Enforcement