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Small Business: Negotiation options where legal protections are limited
- 1-2 hrs
- 1 CPD points
- Skills
Small Business: Negotiation options where legal protections are limited session has considered negotiation strategies for Financial Counsellors advocating on behalf of small business owners, when there are little or no legal protections to support the negotiations. With business credit and finances not regulated in the same way as they are for individual consumers, advanced negotiation skills and mediation skills can be very helpful in discussions with creditors of small business owners. Andrew Moffat, Senior fellow and lecturer in mediation at the Melbourne Law School, has shared his tips with us as well as traps to look out, followed by an opportunity to ask your questions.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Small Business Advanced
Social Security 101
- 2 hrs
- 1 CPD points
- Technical
Social Security and Centrelink can be frustrating and confusing to deal with, but for people experiencing hardship, getting their entitlements right can make a huge difference to their lives. It can also help avoid making their situation worse through overpayments and debts.
In this session recording , Dermott Williams, Community Lawyer with Social Security Rights Victoria’s Integrated Services Project, have given an overview of Centrelink, the circumstances where payments may be available, and common issues and challenges people face in dealing with the social security system.
The presenters have also addressed the avenues people can pursue when they are not happy with a Centrelink decision – including appeals – and what help is available for clients and community workers (i.e. when and what SSRV can help with).
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
SSRV worker advice line
Social Security Rights Victoria (SSRV) Worker Advice Line: 9:00am-5:00pm, Monday to Thursday.
SSRV lawyers can provide specialist information, advice and legal support in relation to matters such as:
- eligibility for pensions and allowances
- medical evidence and other information required for applications
- Centrelink overpayments and debts
- suspension or cancellation of payments
- family violence and social security
- appealing Centrelink decisions
They may also:
- invite you to make a warm referral of your client to SSRV for further legal assistance
- offer resources and training to you and your colleagues
- Published:
- Topics: Social Security and Centrelink
State Trustees Third Party Line
This is a dedicated line for financial counsellors only. The details are not to be shared publicly.
The purpose of this line is to enable FCs to reach a Personal Consultant within State Trustees and have their request dealt with as quickly and efficiently as possible.
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- Published:
- Topics: Guardianship and Administration
Superannuation & Insurance entitlements – From the basics to the big picture
- 2 hrs
- 1 CPD points
- Technical, Skills
Australia’s superannuation system has undergone significant scrutiny and change in recent years, and has seen even greater challenges during this extraordinary time of the Coronavirus pandemic.
In the session recording you will find out some relevant factors of early access and default insurance cover including brief case study examples. Presenters has also point out some of the trends and changes from the last 12-18 months and discuss the significant impact these changes have on some consumers.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Supervisee skills for graduates
- 2 hrs
- 1 CPD points
- Skills
Supervision is designed to promote wellbeing, facilitate reflective practice, explore ethical issues, develop skills and foster best practice.
This session focused on the supervisee. What should you expect from your professional supervision session, how can you prepare for it to make sure you get the most out of your session with the professional supervisor? What is your role compared to the role of the professional supervisor?
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Professional Supervision, Professional Supervision