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Credit Law – Part 1 e-Learning,
- 2 hrs
- 2 CPD points
- Technical, Skills
Learn the basics of credit law to help you negotiate with credit providers who have breached the law. In this e-learning, you will learn about NCCPA and NCC.
Together the NCCPA and NCC form a single, national law regulating the provision of credit for personal, domestic or household purposes. The sole regulator for the Credit Law is the Australian Securities and Investments Commission (“ASIC”).
Overall the Credit Law is intended to:
* establish a single, uniform national credit law
* regulate both the credit industry and credit contracts and transactions
* protect consumers through provisions such as lending requirements, financial hardship protections and other key protections
To access the course, click the button below and then click on the button that says “Enrol for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account please just follow the link ‘I already have an account’.
Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.
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- Published:
- Resource Type: CPD, e-Learning
- Topics: Credit Law, Credit Reporting
Credit Reporting – the latest
- 2 hrs
- 1 CPD points
- Technical, Skills
Using an applied case study approach, we have tease out how to support clients with Credit Reporting issues, with a focus on recent updates in this area, and licensing for credit reporting companies.
The session will be a Q&A format, drawing on the expertise of a senior Consumer Action lawyer.
Upon completion of this session participants will be able to:
Identify and apply the latest changes in the credit reporting regulatory framework
Use the latest in hardship reporting provisions to support their clients
Develop and apply their own strategies for successful outcomes for clients with credit reporting issues
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law, Credit Reporting
Credit Reporting: Refresh your Skills
- 1-2 hrs
- 1 CPD points
- Technical, Skills
Refresh your knowledge of this central area of financial counselling practice. After a brief recap of the legal landscape, presenters dive into a complex case study to help test knowledge and tease out advocacy strategies.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Cryptocurrency, CFD & Speculation
- 1.5-2 hrs
- 1 CPD points
- Technical
Tracee Cramond (Team Manager) and Margaret Ekins (Case Manager) from the Investments and Advice team at the Australian Financial Complaints Authority (AFCA) provided us information about contracts for difference (CFDs) and cryptocurrency. Although not commonly seen in the financial counselling space, these complex products are appearing more often with the increased accessibility and gamification of online trading.
Tracee and Margaret have shared their extensive experience, explaining the operation of contracts for difference (CFD) trading, also covering the risks and issues commonly seen by the Investments & Advice Team when things go wrong.
They have guide a discussion about cryptocurrency trading, how blockchain technology works, as well as the most common issues AFCA sees involving digital wallets, Bitcoin, and other currency exchanges.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Cultural competence – Working across language and culture
- 0 CPD points
- Skills
Cultural competence – Working across language and culture workshop was delivered by the Centre for Culture Ethnicity and Health (CEH). The session introduced to key concepts of migration, diversity and cultural competence. FCs’ have explored their own culture and values through engaging activities and reflect on how these effect workplace and client interactions.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Casework Skills
Debt Collection Letter Templates (Consumer Action)
Template letters prepared by Consumer Action Law Centre to assist with communicating with debt collection agencies on behalf of your client.
- Published: